Paulo Santos
North Bay Village,FL
Summary
Dynamic luxury automotive sales leader with a track record of surpassing sales goals and delivering a 30% revenue increase at NextGen Digital Inc. Mastery in CRM and negotiation strategies enhances relationship building and e-commerce initiatives. Committed to driving growth and elevating customer satisfaction.
Overview
19
19
years of professional experience
Work History
Internet / Floor Sales ( BMW, Rolls Royce, Bentley)
Braman Motors
Miami, FL
02.2016 - 06.2024
- Conducted client follow-ups daily using VIN SOLUTIONS CRM software.
- Surpassed established goals for both new and used automobile sales.
- Adapted product options for specific client preferences, boosting satisfaction levels.
- Directed sales initiatives through clear and impactful communication.
- Led product presentations and demonstrations, enhancing client knowledge.
- Optimized delivery workflows to ensure efficient client handovers.
- Utilized various communication methods to maintain consistent follow-up with prospects.
- Enhanced customer acquisition using personalized approaches such as telemarketing and direct mail.
- Ensured successful delivery process, connecting clients with the Service Manager for customized attention.
- Kept current with competitive vehicle pricing and specifications.
Internet Sales
Mercedes-Benz of Miami
Miami, FL
01.2015 - 01.2016
- Addressed customer questions regarding vehicle information precisely.
- Monitored customer feedback to confirm satisfaction.
- Organized client schedules to facilitate successful transactions.
- Created a collaborative atmosphere through consultative selling methods.
- Aligned each customer with ideal car option.
- Guaranteed customer satisfaction during each stage of the sales process.
- Executed referral-based methods and unique approaches to prospect new opportunities.
- Met all sales objectives through exceptional product expertise and customer support.
Director of Strategic Accounts and Business Development
NextGen Digital Inc
Irvine, CA
02.2008 - 12.2014
- Achieved a 30% boost in revenue by leading successful strategic negotiations.
- Built strong connections with clients, driving recurring sales.
- Supplied crucial components to support production processes.
- Achieved a 33% increase in sales, supervising major international clients.
- Handled more than 100 outgoing calls daily, maintaining high levels of client contentment.
- Enhanced business reach in European and Asian regions.
- Expanded client base by securing essential contracts within diverse markets.
- Oversaw business development strategies to enhance outcomes.
- Introduced advanced sales tactics, exceeding expectations by 33%.
- Bolstered relations with clients using persuasive interaction.
- Directed market expansion efforts, acquiring high-revenue client accounts.
- Boosted manufacturing efficiency with timely component delivery.
Sales Manager
Juxtaposition Home
Newport Coast, CA
01.2005 - 11.2008
- Coordinated store functions and delegated tasks to team members.
- Oversaw workflows to ensure optimal employee performance.
- Managed budgeting processes to ensure minimal costs and high efficiency.
- Ensured compliance with operational and organizational store standards.
- Trained group of five employees on organizational strategies.
- Oversaw procurement activities within a budget range of $75k to $100k each month.
- Enhanced processes to boost operational performance.
Education
Business Administration degree -
College Estado do RIO DE JANEIRO
Rio de Janeiro, RJ01.1989
Skills
- E-commerce strategy
- Social media advertising
- CRM software proficiency
- Inquiry follow-up
- Team leadership qualities
- Negotiation
- Inbound call management
- CRM software mastery
- High-end automotive sales
- Cold calling
- Appointment scheduling
- Competitor research
- Relationship building
- Customer relationship management (CRM)
- Sales techniques
- Lead generation
- Clear communication
- Conflict resolution
- Team leadership
- B2B sales
- Sales negotiation
- Luxury sales
- Sales software
Languages
- English
- Spanish
- Portuguese
Languages
English
Professional
Spanish
Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Internet / Floor Sales ( BMW, Rolls Royce, Bentley)
Braman Motors
02.2016 - 06.2024
Internet Sales
Mercedes-Benz of Miami
01.2015 - 01.2016
Director of Strategic Accounts and Business Development
NextGen Digital Inc
02.2008 - 12.2014
Sales Manager
Juxtaposition Home
01.2005 - 11.2008
Business Administration degree -
College Estado do RIO DE JANEIRO
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