Paulo Luis De Souza Jr
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hotel-general-manager
Monumental Hotel Orlando
10.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team and helped to resolve issues arising during shifts.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Streamlined process, budgets, and procurement strategies, leading to improvement.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 94-room hotel with staff .
- Carried out day-day-day duties accurately and efficiently.
- Prepared monthly expenses report.
- Manage and coordinate Hotel restaurant.
Assistant General Manager
Monumental Hotel And Monumental Movieland Hotel
06.2012 - 10.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
- Boosted yearly profits through process optimization and improved training.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Front Desk Supervisor and MOD
Metropolitan Resort
05.2008 - 06.2012
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and assigned daily work and activities for front desk.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Checked guests in out of hotel, made reservations and processed payments.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Balanced hotel accounts at end of day.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Accountancy - Accounting And Business Management
Ashworth College
Norcross, GA03.2024
Hotel And Restaurant Management
STRATFORD CARRER INSTITUTE
Washington DC10.2002
Bachelor's Degree - Tourism And Hospitality
UNIVALI (Vale Do Itajaí University For Tourism &
Sao Jose SC - Brazil03.2001
Skills
- Staff Supervision
- Operational Efficiency
- Hospitality Management
- Guest Experiences
- Quality Assurance
- Revenue Generation
- Team Meetings
- Budgeting and Cost Control
- Staff Training
- Guest Satisfaction
- Account Administration
- Strategic Planning
- Food Service Operations
Certification
- ServSafe Restaurant Manager certification
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel-general-manager
Monumental Hotel Orlando
10.2022 - Current
Assistant General Manager
Monumental Hotel And Monumental Movieland Hotel
06.2012 - 10.2023
Front Desk Supervisor and MOD
Metropolitan Resort
05.2008 - 06.2012
Bachelor of Accountancy - Accounting And Business Management
Ashworth College
Hotel And Restaurant Management
STRATFORD CARRER INSTITUTE
Bachelor's Degree - Tourism And Hospitality
UNIVALI (Vale Do Itajaí University For Tourism &
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