Paulos A. Woldemariam
Las Vegas,NV
Summary
Enterprising Assistant Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise
06.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Marketing Lead Agent
Wyndham Destinations
06.2021 - 06.2022
- Monitored call quality to ensure high levels of professionalism and adherence to company standards.
- Increased client retention through excellent communication and effective problem-solving techniques.
- Developed successful sales strategies for increased revenue and customer satisfaction.
- Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
- Assisted in the development of new products or services tailored to meet evolving market demands.
Ticket Sales Coordinator
Las Vegas Ballers
01.2021 - 06.2021
- Established productive working relationships with venue partners for seamless event coordination.
- Increased ticket sales by developing and implementing effective marketing strategies.
Education
Bachelors - Marketing
University of Nevada, Las Vegas
4505 S Maryland Pkwy Las Vegas Nevada, 8915412.2021
Skills
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Customer interaction services
- Positive attitude
- Team player
- Coaching
- Sales management
- Employee development
- Training
- Management
- Operations management
- Business development
- Team development
- Risk mitigation
- Account retention
- Customer retention
Accomplishments
- Assistant Manager of the Month, 05/01/24 to 08/31/24
- Business to business marketing, brand development, and account development
- Operational profit increase of $85k/month
- Exceptional customer service ratings of 88%+ over 12 months
- Increasing account purchases by 40%
Timeline
Assistant Branch Manager
Enterprise
06.2022 - Current
Marketing Lead Agent
Wyndham Destinations
06.2021 - 06.2022
Ticket Sales Coordinator
Las Vegas Ballers
01.2021 - 06.2021
Bachelors - Marketing
University of Nevada, Las Vegas
Similar Profiles
Elijah McDonaldElijah McDonald
Management Trainee at EnterpriseManagement Trainee at Enterprise
Austin GoffneyAustin Goffney
Enterprise Management Trainee at EnterpriseEnterprise Management Trainee at Enterprise
Jamilla HarrisonJamilla Harrison
HighFlyer at EnterpriseHighFlyer at Enterprise