Paul Phiropoulos Jr.

Midwestern tax appeal firm I am an expert at direct marketing, specifically telemarketing, inside sales, and email marketing. I was a top producer for the company from day one. My job was to research and formulate messages and presentations to contact Commercial property owners (prospects) that have good opportunities to appeal their property taxes and receive reductions. A cursory review of the property, using value comparisons, geographical data Combined with internet research, I was able to create a presentation that would either set an appointment for our business development managers or decide if the prospect is qualified to receive a review from our company. I scheduled appointments and developed future business daily/ I worked to fill 1 to 5 people's schedules for face-to-face meetings and conference call meetings. I worked with tax bills in the range of $30,000 to 3 million. Since I have 14 years of experience doing this special work, I am knowledgeable about process, values, tax bills, appraisals, competitors, favorable, and unfavorable properties, etc.

After my first 7 years with the company, I was promoted to Training Manager for new hires, salespeople, and telemarketers. I trained them in presentation, resources, and our CRM software. I created a training program, training manual, and developed a training process for ongoing coaching and progress in telemarketing, with quarterly and annual reviews.

• Collaborated with internal teams to identify and secure new business opportunities.
• Provided support during client onboarding process by preparing necessary documentation.
• Analyzed customer requirements and provided tailored solutions based on those needs.
• Scheduled meetings with potential clients to discuss their needs and present solutions.
• Conducted market research to identify potential customers.
• Identified target markets through demographic analysis of current customer base.
• Managed customer inquiries regarding products and services offered in a timely manner.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Identified new business opportunities by researching market trends and competitor analysis.
• Created customized presentations tailored to specific client needs, showcasing the company''s expertise in their industry verticals.
• Conducted comprehensive market research to identify potential clients and establish connections.

• Conducted inside sales activity by marketing tax and accounting services to prospective clients, setting and coordinating sales appointments, and collaborating with outside sales representatives
• Top producer in the department.

• Conducted inside sales activities by marketing commercial janitorial services to prospective clients, setting appointments, qualifying, and producing potential prospects for outside sales teams, and providing sales quotations and bids to property managers
• Top producer for assigned territory.

• Managed inside sales for a national credit financial services firm, including account origination, account approval, and fulfillment
• Sold services such as credit reports, credit score analyses, identity verification, flood certifications, automated valuation models, lien protection services, 4506T verifications, and W2 services directly to banks, credit unions, mortgage brokers, mortgage bankers, and direct lenders
• Serviced client base by providing ongoing customer service, training, and troubleshooting
• Top inside sales producer with comparable sales results to outside sales executives.

• Managed marketing activity for real estate/property management group, including telemarketing, lead generation, and lead management for 4 loan officers, procured data, and maintained database
• Managed 5 station network and 4 operators in a call center
• Top producer for lead procurement.

• Sold up to 10 different newspapers nationally and locally, including the St
• Louis Post Dispatch, the San Bernadino Times, the Ventura Star, and many others
• Pitched and closed sales at a rate of 2 sales per hour; achieved top production.

• Managed 5 telephone sales representatives
• Duties included training, decision-making, target marketing, mail and sample fulfillment, lead generation, and office management
• Managed a database of over 80,000 companies using the CRM program, Maximizer
• Expedited orders, managed communication, supervised warehouse employees, and managed shipping
• Implemented new business systems and efficient communication procedures.

• Founded one of the first business-to-business professional telemarketing firms in St Louis, Mo.
• Focusing on small to medium-sized companies to provide specific marketing needs in Direct Marketing, List procurement, Mailing, and Telemarketing.
• Executive managerial and administrative responsibilities included human resource management, training, production management, customer service management, and account management.
• Worked in 100 different Industries. Including Charities, Political organizations, Insurance, Accounting, Taxes, and Advertising
• Prospected and procured all new clients and subcontracted to external Marketing Firms to fullfill parts of their Marketing Campaigns.
• We used to say, "If it can be done over the phone we can do it! We performed interviews, surveys, and helped tabulate vital marketing data.
• Examples of Clients: Marketing Consultants, Political Campaigns, Advertising Agencies, Insurance Brokers, Book publishers, Stock Brokers, Charities, and Health professionals.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.