Paul PJ Hale
Clute,Texas
Summary
Accomplished Branch Manager with a proven track record at Praxair, Airgas, and Matheson enhancing customer satisfaction and driving revenue growth through strategic leadership and quality assurance. Skilled in team leadership and problem-solving, successfully increased branch profitability by implementing innovative cost-saving measures. Demonstrates exceptional multitasking and relationship-building abilities, ensuring compliance with regulatory guidelines. Within reason I am willing to do what is necessary to complete any and all tasks.
Overview
25
25
years of professional experience
Work History
Site Manager
Matheson TriGas
Freeport, TX
11.2021 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues between employees and customers using company policies.
- Came in with seasoned crew and overcame beliefs and opinions of why I was selected over current employees
- Have hit sales goals for the last two years and am on track for year three
Branch Manager
Airgas
Freeport, TX
07.2018 - 11.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Managed two locations and 18 employees and found the right group of people so we could work together and through anything.
Assistant Manager
Coastal Welding Supply
Freeport, TX
07.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Branch Manager
Praxair
Lampasas, Burnet, Carrizo Springs, Freeport
01.2000 - 07.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Operated three branches and one start up which I was given sales award for 2010. Worked thru the merge of AOC and helped eight of the twenty six locations with the stress and anxiety of switching to different brand name.
Education
High School Diploma -
Lampasas High School
Lampasas05-1987
Skills
- Team Leadership
- Site Inspection and Management
- Quality Assurance
- Problem-Solving
- Multitasking and Organization
- Customer Relationship Management
- Documentation And Reporting
- Relationship Building
- Customer inquiries
- Negotiation
- Consulting
- Problem Resolution
Accomplishments
- Supervised team of 18 staff members. Sales award in 2010, and 2016, Worked through Stirke of 06 with no issues for customers. Store of the year twice.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Site Manager
Matheson TriGas
11.2021 - Current
Branch Manager
Airgas
07.2018 - 11.2021
Assistant Manager
Coastal Welding Supply
07.2014 - 07.2018
Branch Manager
Praxair
01.2000 - 07.2014
High School Diploma -
Lampasas High School