Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Paulrishia Brown

Atlanta,G A

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

15
15
years of professional experience

Work History

Assistant Manager

CopyCat Hair
Atlanta, GA
07.2014 - 12.2021
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.Greeted clients, assisting operations by performing entrance interview tasks to determine need.Managed phone calls from clients during executives' absences and delivered informative answers to questions.Communicated with vendors to place and receive orders, request services and deliver instructions from office management.Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.Processed credit card, EBT and gift certificate payments in electronic computer systems.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Maintained cleanliness and presentation of stock room and production floor.Greeted customers promptly and responded to questions.Maintained work area and kept cash drawer organized.Counted and balanced cashier drawers.Cleaned and stocked front-end areas with register tapes and ribbons.Complied with cash handling procedures to meet regional cashier variance policy.Welcomed customers, offering assistance to help find store items.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Processed customer payments quickly and returned exact change and receipts.Scanned items and checked pricing on cash register for accuracy.Kept check-out areas clean, organized, and well-stocked to maintain attractive store.Built and maintained productive relationships with employees.Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.Directed and led employees, supervising activities to drive productivity and efficiency.Collaborated with store manager to develop strategies for achieving sales and profit goals.Delegated daily tasks to team members to optimize group productivity.Enforced company policies and procedures to strengthen operational standards across departments.Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Sales Representative

Allstate Insurance Co
St. Helenas, CA
04.2016 - 05.2019
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.Contacted new and existing customers to outline benefits of products.Monitored customer order process and addressed customer issues.Fostered relationships with customers to expand customer base and retain business.Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.Created and implemented store displays, promoting sales and growth.Developed key customer relationships to increase sales.Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.Drove substantial sales through suggestive selling and by promoting add-on purchases.

Debt Collector Agent

Chase Receivables
SANOMA, CA
01.2010 - 01.2013
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Processed payments over phone and set up recurring drafts. Secured payments by following up with customers which disregarded promise to pay. Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues. Met demands of busy collections group by performing high volume of daily calls. Reviewed accounts to determine payment plan compliance. Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance. Located debtors by utilizing skip tracking and other strategies. Prioritized accounts based on total amount owed and credit bureau reports. Conveyed current account information and obtained payments by using pre-scripted statements. Minimized total number of delinquent accounts through processor system. Maintained consistent high performance by establishing solid record of achieving or exceeding objectives. Collected $10,000 in aged credit card debt within one month. Managed over 150 charge-off credit card accounts. Advised debtors on payment options and set up payment plans. Contacted debtors through email, telephone and mail contact to begin collections process.

Denial Specialist

Pinole Health Clinic
Pinole, CA
01.2009 - 01.2010
  • CORE COMPETENCIES: Insurance Policies and Regulations, Claim Processing, Health logic, Availity, Coverage and Reimbursement, Payment Integrity, CPT/HCPCS Physician Fee Schedules, ICD-10 coding, Medical Terminology, Data Analysis and Epic EMR experience.
  • Examined medical treatment records and medical bills to gauge overall extent of liability.
  • Documented medical claim actions by completing forms, reports, logs and records.
  • Reviewed provisions of certificates or policies to determine patient's medical coverage losses.
  • Resolved medical claims by approving or denying documentation, calculating benefit due and initiating payment or composing denial letter.
  • Contacted clients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
  • Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
  • Conducted in-depth analysis of inquiries and complaints to compose appeal letters for clients.
  • Adjusted client accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
  • Identified root cause of denials to provide plans for denial resolution.
  • Checked documentation for accuracy and validity on updated systems.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.

Education

High School Diploma -

Deanza High School

Associate of Arts - Art Education

San Francisco State University

Boston Reed Medical School
01.2008

Skills

  • Risk management
  • Records maintenance
  • Payment acceptance
  • Billing practices
  • Data entry
  • Effective negotiator
  • Policy standards and guidelines
  • Friendly voice
  • Customer relations
  • Microsoft Office expertise
  • Product branding
  • Customer rapport
  • Time Management
  • Orientating and training
  • Sales monitoring
  • Product and service knowledge
  • Employee performance evaluations
  • Recruiting and interviewing
  • Financial Management
  • Negotiation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Sales Representative

Allstate Insurance Co
04.2016 - 05.2019

Assistant Manager

CopyCat Hair
07.2014 - 12.2021

Debt Collector Agent

Chase Receivables
01.2010 - 01.2013

Denial Specialist

Pinole Health Clinic
01.2009 - 01.2010

High School Diploma -

Deanza High School

Associate of Arts - Art Education

San Francisco State University

Boston Reed Medical School

Similar Profiles

CREATE PROFILE
Paulrishia Brown