Paulson Sebagala

• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Answered 50 inbound calls every work day from existing and future policyholders to answer inquiries and discuss insurance options.
• Sell Medicare advantage and Supplemental insurance policies to individuals with Medicare

• Upsold additional products and services after identifying customer needs and requirements.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Assessed coverage plans and long-term business goals to successfully align new products with plans according to customer's needs
• Took over 40 inbound calls every day, interacting with medicare recipients about their possible insurance options

• Functioned as main point of contact for benefit carriers.
• Sell Medicare and Supplemental insurance policies to individuals on behalf of insurance.
• Customize insurance programs to suit individual customers, often covering variety of risks.
• Call on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Insurance Verification.
• Prior authorizations.
• Took inbound and outbound calls.
• Clerical work

• Maintained employees' job performances in conformance with corporate policies and procedures.
• Handling administrative tasks for Attorneys.
• Collecting fines, fees and bond payments
• Preparing the dockets of scheduled cases
• Preparing, reviewing and processing legal documents,correspondence, motions and orders
• Took inbound calls
• Update documents and spreadsheets

• Conferred with clients and other involved parties to gather and track case information.
• Aided legal crews by researching records and documents for case details.
• Performed legal research using westlaw and prepared memoranda
• Took inbound calls

• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Loaded and unloaded trucks.
• Stocked shalves

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Liaising with staff in other departments and with external contacts; Ordering and maintaining

stationery and equipment; Sorting and distributing incoming post and organizing and sending

outgoing post Liaising with colleagues and external contacts to book travel and

accommodation Organizing and storing paperwork, documents and computer-based

information Photocopying and printing various documents, sometimes on behalf of other

colleagues.