Paul Vasquez
Altamonte Springs,FL
Summary
Organized student with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Coggin Deland Honda
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Tax Analyst
Best Quick Tax Returns
01.2023 - 04.2023
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Reviewed state tax returns to comply with corporate submission requirements.
- Transmitted over 80 tax preparations a day, while maintaining accuracy and following compliance
Customer Service Specialist
Synchrony Bank
09.2016 - 12.2022
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Overnight Merchandising/Stock
BJs Wholesale
09.2015 - 08.2016
- Responsible for full stock and organization of products to make sure that all merchandise is out on the floor by 9am and ready for sale
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
Associate of Arts - Accounting And Finance
Seminole State College
Altamonte Springs Florida08.2020
High School Diploma -
Lyman High School
Altamonte Springs, FL05.2014
Skills
- Bilingual
- Demonstrate appropriate listening and verbal skills
- Regulatory Compliance
- Positive team player attitude
- Accomplish work related goals consecutively assuring customer satisfaction
- Provide support to managers training new hires
- MS Office Suite PC/Mac OSX
- Skilled with fast pace environments
- Detailed orientated
- Verbal and Written Communication
- Discrepancy Resolution
- Phone Inquiries
- Retail Effectiveness
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Coggin Deland Honda
05.2023 - Current
Tax Analyst
Best Quick Tax Returns
01.2023 - 04.2023
Customer Service Specialist
Synchrony Bank
09.2016 - 12.2022
Overnight Merchandising/Stock
BJs Wholesale
09.2015 - 08.2016
Associate of Arts - Accounting And Finance
Seminole State College
High School Diploma -
Lyman High School
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