Paul W Neff
Pittsburgh,PA
Summary
Highly motivated individual who is passionate about helping people and achieving goals. Possess 10 plus years of business experience with an emphasis in risk management, problem solving, and customer service. Managing risks and improving processes while exceeding the expectations of leadership. Career supported by operational experience, and a Bachelor of Science in Business.
Overview
16
16
years of professional experience
Work History
Dispatcher/Finance
McGann and Chester
02.2023 - Current
- Received and dispatched calls for multiple police stations including City of Pittsburgh, Mount Lebanon, and Pennsylvania State Police
- Worked with accounts receivable/payable to collect payments and make payments in QuickBooks
- Set company up with multiple load boards, learning their systems and financials while increasing business
- Determined locations of distressed drivers and dispatched tow trucks in a timely manner
- Price multiple tows from flatbeds to heavy duty recoveries with rotators
Allegheny County
01.2022 - 02.2023
- Ability to control and manage highly stressful situations
- Passed training including APCO, EMD, and CPR with above a 97% average
- Quickly make decisions in high stress, unique, and critical situations
- Work with multiple units including fire department, medical services, and police departments while determining priorities for each situation
- Skilled at receiving and transmitting messages accurately using radio or telephone equipment through multiple different agencies at the same time
Claim Manager
Cigna
01.2018 - 01.2022
- Make multiple decisions based on individual circumstances
- Communicate positive and negative information to customers
- Prioritize 100 plus claims while staying within company and government guidelines
- Manage multiple systems at one time while providing excellent customer service
- Respond to multiple parties including account managers, employees, employers, and medical office in a prompt, decisive, and professional manner
- Deliver negative news in a positive and professional way with tone and style emphasizing empathy while concluding conversations and avoiding escalation
Team Lead
PNC Bank
04.2016 - 01.2018
- Responsible for overseeing daily department operations and training of the Monetary Research department consisting of 14 personnel
- Trained and developed employees resulting in meeting or exceeding that 95% productivity goal and 99.5% team proficiency rating with an average of 98% and 99% respectively
- Created, managed, and updated over 40 procedures resulting in a 99.5% accuracy rating on all processes
- Managed multiple training projects and other department projects
- Led process improvement initiatives in department as well as standardization of workflows and procedures exceeding quality standards and reducing risk
Loan Analyst - HELOC and Heil Maturity
PNC Bank
08.2014 - 04.2016
- Led Fulfillment department in exceeding monthly performance ratings
- Home Equity Installment Loan Specialist & Graduated Closer – work uniquely complex loans while exceeding monthly scorecard goals
- Volunteered for additional assignments and assisted teammates in meeting their production goals
- Reviewed applications with customers in detail and requested appropriate documentation for their situations resulting in positive customer experiences
Loan Processor
PNC Bank
02.2013 - 08.2014
- Communicated approval and denials of loans to customers explaining in depth and answering all questions regarding denials
- Acted as main point of contact for underwriting, closing, loan officers, and customers throughout loan process
- Responsible for ordering credit reports, tax transcripts, title policies, and homeowner’s insurance and entrusted with acquiring and tracking clients personal and sensitive information
- Accurately and clearly communicated loan process to multiple borrowers with diverse backgrounds while following individual state guidelines resulting in no loan processing violations
Loan Processor
Victorian Finance
07.2010 - 12.2012
- Worked with third party lenders, loan officers, underwriting, and closing department to satisfy loan stipulations and allow borrowers to purchase and/or refinance properties
- Specialized in advanced insurance scenarios concerning approval of multiple types of loans
- Sent to networking events to further expand business by bringing in new realtors, title companies, and loan officers
Assistant Manager
Pennsylvania State Employees Credit Union, PSECU
08.2007 - 05.2009
- Promoted to assistant manager ahead of peers, after only 3 months due to leadership skills and excellent customer service
- Led employee team of seven in meeting and exceeding their sales goals
- Elevated overall sales through improved training and coaching of interns
- Set monthly sales records on multiple occasions
- Presented information on company to California University of Pennsylvania orientation groups of over 1000 people
Education
B.S - Business Management
California University of Pennsylvania
California, PA01.2011
Skills
- Data Entry
- Dispatch Coordination
- Service Coordination
- Database Management
- Route Navigation
- Schedule Management
- Excellent Organizational, Analytical and Interpersonal skills
- Proficient in Microsoft Office - Including Macros and Formulas in Excel
- Operational Reporting
- Leadership/Team Building
- Risk Reduction
- Coachable
Affiliations
Selected to attend and attended leadership and development classes including Personal Style and
DISC, Giving and Receiving Feedback, Goal Setting and Action Planning, Roadblocks to
Performance, and Conflict Management.
Timeline
Dispatcher/Finance
McGann and Chester
02.2023 - Current
Allegheny County
01.2022 - 02.2023
Claim Manager
Cigna
01.2018 - 01.2022
Team Lead
PNC Bank
04.2016 - 01.2018
Loan Analyst - HELOC and Heil Maturity
PNC Bank
08.2014 - 04.2016
Loan Processor
PNC Bank
02.2013 - 08.2014
Loan Processor
Victorian Finance
07.2010 - 12.2012
Assistant Manager
Pennsylvania State Employees Credit Union, PSECU
08.2007 - 05.2009
B.S - Business Management
California University of Pennsylvania
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