Paul Walden Calumpiano
Javier,Leyte, Philippines
Summary
Accomplished HR professional with a proven track record in Hospitality Industry, enhancing team productivity and reducing turnover through effective leadership and problem-solving. Skilled in operations management and staff mentoring, I excel in streamlining processes and fostering employee development. Achievements include implementing training programs that significantly improved performance metrics. Excellent in building good relationship with business partners such as but not limited to port Agents and Authorities.
Overview
12
12
years of professional experience
Work History
Crew Administrator
Royal Caribbean International
Miami, FL
11.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Perform tasks effectively to ensure compliance with port and local authorities requirements without compromising quality of work and relationship with the partners.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised Crew Relation Specialist and support in all the activities and offer guidance, feedback, and mentorship that contributed to CRS professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between port authorities and company, fostering open communication channels that improved both overall Organizational function.
- Oversees the crew Sign On and Sign Off process as directed by HR Manager and Crew Admin Manager
- Review immigration documentation such as passport, visa, Alien Resident Card (ARC), Letter of Employment to determine validity of documents
- Ensure efficient clearance procedure of crew members signing off through Customs and Immigration
- Coordinates with the shore-side support group on the repatriation process for shipboard employees
- Monitor and Supervise the compliance on the I-95 landing permit of shipboard crew members.
HRBP Supervisor
Nustar Resort & Casino
Cebu City, Philippines
08.2021 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Senior Personnel Officer
Star Cruises Genting World
Kuala Lumpur, Malaysia
05.2017 - 05.2021
- Maintained accurate personnel records, including employment contracts, crew benefits, Philippine crew allotment and performance reviews.
- Coordinated workforce planning initiatives in collaboration with other department heads, balancing organizational needs with available resources effectively.
- Oversaw disciplinary procedures in accordance with company policies and legal regulations, maintaining a fair work environment for all staff members.
- Facilitated conflict resolution between employees by mediating discussions and fostering open communication channels within teams.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Provide various services to crew members onboard the ship.
- Plan and implement activities that enhance and improve crew welfare through sports activity, crew parties and talent competitions.
- Prepare Financial Reports on Crew Welfare Budget Expenditure
- Facilitate Ceremonies that include employee recognition and special citation.
- Coordinate with shore side counter part on crew movement concern.
- Prepare Crew Manifest for ship and port authorities reference.
- Submit required documents to port and local authorities and Attend ship's clearance in all port of calls
- Facilitate Crew Movement processes (Flights, Accommodation, internal and external process for Sign On & Sign Off)
- Cabin Allocation
- Preparation of Manning Report for shore side and business unit reference
- Conduct Sign On Meeting
HRBP Specialist
Solaire Resort & Casino
Entertainment City, Paranaque, Metro Manila
02.2013 - 05.2017
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Generated employee turnover reports (resignation & Termination) detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Involved and Supervise Recruitment process for all business units
- Monitor Statutory benefits availment of Team Members
Education
Bachelor of Science - Business Administration And Management
Easter Samar State University
Eastern Samar, Philippines03.2013
Associate of Science - Computer Programming
System Technology Institute
Angeles City, Pampanga, Philippines03.2000
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Staff Discipline
Processes and procedures
Operations Management
Policy Enforcement
Process Improvement
Process Monitoring and Improvement
Expectation setting
Inventory Oversight
Priority management
Project Management
Timeline
Crew Administrator
Royal Caribbean International
11.2022 - Current
HRBP Supervisor
Nustar Resort & Casino
08.2021 - 06.2022
Senior Personnel Officer
Star Cruises Genting World
05.2017 - 05.2021
HRBP Specialist
Solaire Resort & Casino
02.2013 - 05.2017
Bachelor of Science - Business Administration And Management
Easter Samar State University
Associate of Science - Computer Programming
System Technology Institute