Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paul Wolf Holleman

Paul Wolf Holleman

Louisville,KY

Summary

Computer Technician & Technology Professional with over 37 years of experience in the Information Systems & Technology Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

33
33
years of professional experience

Work History

AI Analyst

Data Annotation
05.2024 - Current
  • Test, Analyze, and Fact-check AI Models for a host of specific contracts as a gig worker for a global data analysis clearinghouse.
  • Worked with the DA AI Training Team, and executed quality checks of other contractors.

Content Producer, Proprietor

Wicked Wolf Media Arts Studios
07.2012 - Current
  • Produced, wrote, and starred in Cooking Show "Lupine Epicurean" on YouTube.
  • Produced, wrote, and hosted podcast "High Culture with Low Friends."
  • Produced and wrote various works of Art, Writing, and Digital Content online and real world.

Technician & Counter Sales, Supervisor

Geek Squad City/Best Buy
Louisville, KY.
02.2005 - Current
  • Performed troubleshooting, diagnosis and repair of malfunctioning and damaged computers, laptops, and tablets.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail, meeting SOP requirements and productivity expectations.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • While still in the store before transferring to Repair Center, Supervised up to 10 Technicians, and was responsible for meeting Revenue Goals.

Data Storage Specialist

New Age Technologies
Louisville, KY.
10.2000 - 12.2003
  • Storage Management Consultant for Kindred Healthcare, Inc.: Statistics, application development, tape storage support, organizational systems, TSM Administration and troubleshooting, technical writing, backup solutions and troubleshooting.
  • Contractual position.

Lead Technician & Software Consultant

RCS/Webtech, Inc
Louisville, KY.
08.1998 - 06.2000
  • PC technical build, repair and upgrade (hardware & software).
  • Sales and Customer Service.
  • Permanent, full-time position.
  • (Business Closure, 06/2000).

Quality Statistician

Crown Divisions of the Allen Group
Louisville, KY.
04.1994 - 12.1997
  • Collecting, analyzing and reporting a variety of quality data on automotive product manufactured for Ford Motor Company.
  • QS9000 (ISO9000), documentation project leader.
  • Permanent, full-time position.
  • (Plant Closure, 12/1997).

Computer Management Consultant

Manpower East
Louisville, KY.
08.1991 - 04.1994
  • Freelance Contractor for several local companies, including Utilities.
  • Led and supported Special Projects.
  • Classic Business Management Consulting.
  • Leveraged existing software with novel innovations to reduce processing and operational costs.

Education

Master of Science - History

Ball State University
Muncie, IN
05.1991

Bachelor of Arts - History

Ball State University
Muncie, IN
08.1988

Skills

  • Omnex "Best In Class" Quality Assurance Systems (ISO9000) Certification
  • Computer Software: Windows, Microsoft Office, ArcserveIt, BackupExec, and TSM
  • Computer Hardware/System: PC and PC compatibles, Local Area Networks, DOS, 3494 Magstar ATL, TSM
  • Computer Hardware/Technical: Advanced PC repair, PC maintenance, PC and peripheral installation, software support, problem analysis, networking, 3494 Magstar ATL
  • Advanced understanding of writing techniques, English grammar and vocabulary
  • Theoretical Research Models and their applications
  • Effective historiographical research techniques
  • Ability to understand the needs of employees and develop innovative ways to meet those needs
  • Application development, Research
  • Statistics
  • Backup, Software support
  • Computer Hardware, Technical writing
  • Hardware Diagnostics
  • Customer Service
  • Documentation
  • ISO9000
  • Management Consulting
  • Microsoft Office Suite
  • Networking
  • Organizational
  • PC Maintenance
  • PC repair
  • Problem Analysis
  • Project Leadership
  • Quality
  • Quality Assurance
  • Reporting
  • SOP proficiency
  • Leadership Communication
  • Verifying documentation
  • Overseeing employees

Affiliations

Contributing staff writer for Suite101.com. Contributing writer for the Louisville Encyclopedia, published in 2000. Published in academic and commercial periodicals. Member of the Archaeological Institute of America Developed the Cultural Progress Model, a research method for studying unique cultures. Member Alpha Lambda Delta Honor Society, 1985-86.

Timeline

AI Analyst

Data Annotation
05.2024 - Current

Content Producer, Proprietor

Wicked Wolf Media Arts Studios
07.2012 - Current

Technician & Counter Sales, Supervisor

Geek Squad City/Best Buy
02.2005 - Current

Data Storage Specialist

New Age Technologies
10.2000 - 12.2003

Lead Technician & Software Consultant

RCS/Webtech, Inc
08.1998 - 06.2000

Quality Statistician

Crown Divisions of the Allen Group
04.1994 - 12.1997

Computer Management Consultant

Manpower East
08.1991 - 04.1994

Master of Science - History

Ball State University

Bachelor of Arts - History

Ball State University

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Paul Wolf Holleman