Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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PAULA FIGUEROA

Orlando,FL

Summary

Detail-oriented healthcare professional with foundational experience in pharmacy operations. Passionate about enhancing patient outcomes through data-driven process improvements and cross-functional collaboration.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Bliss Script
03.2024 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles, including Prior Authorizations.
  • Prepared packages, and labels for mailing patient's medications
  • Inventory management of all medications, placed medications orders as needed, maintaining pharmacy stock and inventory

Central Pharmacy Technician

Publix Super Markets, Inc.
11.2010 - 03.2024
  • Patient Care Specialist, Central Pharmacy Technician, and Central Processing Technician
  • Deep knowledge of most departmental areas including Pleio Goodstart, MedMonitor, Mirixa, Outcomes MTM, Windows Office 365, and basic knowledge of CoverMyMeds
  • Inbound/Outbound calls; Consistently helpful and enthusiastic when working with customers
  • Managed, tracked, and assisted patients’ refills on their specialty medication for oncology, HIV, hepatitis C, rheumatoid arthritis, Crohn’s Disease, growth hormone, transplant, psoriasis, Psoriatic arthritis and some infusion medications
  • Called patients for Basic Initial and Refill Assessments on their specialty medications and helped patients obtain available financial assistance to lower their high copayments
  • Interacted with Moffitt (#3210) and Compounding/Specialty (#3212) Pharmacies to order patients’ medications for pick-up and/or mail out, tracked package for patients, and assisted them when needed
  • Called Armada One patients for Welcome to Therapy, Late to Fill and Refill Reminder calls; helped patients with their refills as needed
  • Performed EnterpriseRx data maintenance and cleaning responsibilities for assigned group of retail pharmacies
  • Responsible for immediate support with workflow tasks including prior authorizations, adjudication exceptions and rejections, contact manager transactions, reviewing inbound communications, cleaning and merging prescriber data, and other tasks as assigned by the manager

Specialty Pharmacy Technician

Walgreens
09.1999 - 11.2010
  • Managed, tracked, and assisted patients’ refills on rheumatoid arthritis treatment for patients in P.R. and USA
  • Clinical Care Center Technician
  • Inbound calls from customers, doctor’s offices, and pharmacies to initiate or verify status on prior authorizations
  • Specialty Intake Technician. Managed the intake process with referral sources, patients, and patient care coordinators

Education

Pharmacy Technician Associate Degree -

National College of Business And Technology
Bayamon, PR
05.1990

Skills

  • Empathetic communication: Listening to patient concerns and explaining medication instructions clearly
  • Bilingual: with the ability to translate
  • Customer service: Handling questions, complaints, and sensitive information with professionalism
  • Teamwork: Collaborating with pharmacists, nurses, and other healthcare professionals
  • Stress management: Staying calm under pressure

Accomplishments

  • Earned an associates degree in pharmacy technology.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • PTCB - 150107611083873
  • Florida Registered Pharmacy Technician - RPT 14870
  • Puerto Rico PTCB – 4187

Languages

Spanish
Native or Bilingual

Timeline

Certified Pharmacy Technician

Bliss Script
03.2024 - Current

Central Pharmacy Technician

Publix Super Markets, Inc.
11.2010 - 03.2024

Specialty Pharmacy Technician

Walgreens
09.1999 - 11.2010

Pharmacy Technician Associate Degree -

National College of Business And Technology

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