Paul Yan
San Francisco,USA
Summary
Dynamic and results-oriented professional with extensive experience at Cisco Systems Inc., excelling in program management and PCBA/SMT manufacturing proficiency. Demonstrated success in improving quality assurance processes and fostering customer satisfaction, achieving over 99% ICT FPY. Skilled in strategic execution and problem-solving, adept at driving projects to completion with a focus on operational excellence and innovation.
Overview
26
26
years of professional experience
Work History
SW Release Manager
Cisco Systems Inc.
San Jose, California
01.2024 - 09.2024
- Planned and scheduled releases, ensuring alignment with business goals and timelines
- Coordinated with development, QA, and operations teams to ensure smooth release processes
- Maintained and communicated the release calendar to all stakeholders
- Conducted post-release reviews to gather feedback and identify areas for improvement
- Ensure any issues identified post-release are documented and addressed in future releases
- Monitored the production environment for issues and responded promptly to incidents
- Lead incident resolution efforts, involving relevant teams as necessary
- Implemented a streamlined release process that improved coordination and reduced downtime
- Developed and documented best practices for release management, resulting in fewer release-related incidents
- Identified and mitigated potential risks in the release process, ensuring stable and reliable releases
- Conducted comprehensive impact analyses that minimized disruption during releases
- Implemented an incident management process that reduced average resolution time
- Developed user support documentation and training materials, reducing support requests
Program Manager
Cisco Systems Inc.
San Jose, California
01.2024 - 09.2024
- Developed project plans, identified risks, set objectives, and monitored progress toward completion.
- Coordinated with internal stakeholders to ensure the successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Generated and delivered reports, program review presentations and other program status updates.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Created tactical relationships with teams to propel projects and attain results.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
Technical Product Manager
Cisco Systems Inc.
San Jose, California
10.2020 - 01.2022
- Run the Business: Led a team of 5 Manufacturing Engineer to drive critical global quality escalation
- Change the Business: Global Lead for Manufacturing Engineering (strategy, processes, standardization, governance, training /development, organization design and escalation)
- Operational excellence: Drive global critical quality issue resolution, ensuring no quality escapes from the factories; significant contribution to quality and customer satisfaction
- Develop global quality management process (line stop/stop ship, global purge, component disqualification mgmt, cosmetic inspection); resulting in global process consistency
- Coordinate and work with cross-functional Engineering/Marketing/Manufacturing/Quality teams
- Responsible for supply chain cost, quality, delivery
- Provided technical sustaining and NPI support for Routing Products
- Supporting North, South America, and Asia Ops manufacturing for PCBA test and assembly
- Work cross-functionally with engineering and manufacturing operations to accomplish NPI objectives, TRR (Technical readiness review), ORR (Order Readiness Review), and FCS (First Customer Ship)
- Collaborated with test engineering on software, diagnostics, and pilot software release with manufacturing
- Provided Subject Matter Expertise in Proto/Pilot/PCB DRM review related to pre/post build reviews
- Drove product yield improvement to Six Sigma goals/targets through RCCA (Root Cause/Corrective Action), continuous improvement strategies, and Contract Manufacturers (CM) training
- Maintained the Engineering Change Orders/Deviation process related to inventory, assembly, test, and customer shipment
- Worked with global manufacturing operations to identify and solve product problems
- Identified vendor quality issues causing a 5% test failure rate and impacting test throughput
- Presented regular (monthly, quarterly) operation reviews with senior management - Operational Metrics, reviewing problems, and planned remedial actions
Senior Manufacturing Engineer/Supply Base Engineer
Cisco Systems Inc.
San Jose, California
09.2000 - 10.2020
- Operation excellence: consistently achieve 99%+ ICT FPY (First Pass Yield) and 98%+ End-to-end FPY, directly contributing to delivery achievement with diligence in mitigating and preventing quality issues.
- CM Management: Drive factory quality improvement and process consistency with cross-functional teams to improve final product quality and close systemic issues and process gaps.
- 50% of DPPM and FA (Failure Analysis) cycle time reduction within 6 months of project implementation.
- CM empowerment of quality management, early identification of issues, automatic triggering for alert, and driving systematic issues below the threshold.
- Instrumental in the development of TPM function and building the team from the ground up, demonstrating the value as the go-to person for all critical quality issues.
- Managed Enterprise Routing Business Unit product portfolios across the manufacturing supply chain.
- Supported overall platform releases and technical readiness reviews.
- Developed transfer plans, checklists, and project schedules to oversee product moves and transitions.
- Responsible for improved operational and performance metrics, reported to senior management.
- Resolved production stoppages and critical quality issues as escalation points.
- Led cross-functional teams to resolve and solve outcomes, minimizing revenue impact.
- Interfaced with our customer support teams to resolve complaints and issues.
- Coordinated cost reduction efforts and initiatives, improving margin savings.
- Mentored and trained engineering teams on product life cycle and release processes.
- Performed assembly DOE to minimize thermal impact on heat-sensitive components.
- Provided technical support for NPI and Sustaining products with various EMS partners.
- Improved quality yields and efficiency with assembly and test optimizations.
- Conducted process audits across the manufacturing supply chain.
- Resolved design and component issues with core hardware and component engineering teams.
- Managed and qualified second source, or alternate components, for product risk mitigation.
Senior Quality Engineer
Leemah Electronics
San Francisco, California
07.1998 - 07.2006
- Direct Quality contact for Customers, present Field Product/Production quality issues reporting to VP/GM and Director of Engineering.
- Interfaced with various customers for new product introduction and build requirements.
- Collect and analyze field failure data, test yields, and customer safety alert trends. Partner with Central Design on remedies for identified problems that are critical to operations and customers.
- Design and implement a Production Line Test Sampling Program to ensure quality goals are continuously achieved.
- Provided technical support, manufacturing process flows, documentation, tooling, and jig designs.
- Worked with customers and cross-functional teams to transfer products from NPI to production.
- Evaluated customer feedback and complaints to identify areas of improvement in product quality.
- Conducted root cause analysis on production issues related to non-conforming products.
- Reviewed manufacturing processes, technical documents and test results for accuracy and completeness.
- Collaborated with other departments such as engineering and production for process improvements.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Developed Key Performance Indicators for measuring overall performance of the Quality Assurance Department.
- Performed root cause analysis for detected faults and developed corrective actions.
- Managed supplier quality performance, ensuring materials met stringent quality requirements.
- Established and monitored key performance indicators (KPIs) for quality objectives.
- Supported the quality management system certification process, including ISO 9001.
Education
Bachelor of Science Degree - Industrial Engineering Technology, minor Business Management
San Francisco State University
San FranciscoSkills
- Program Management
- Business Acumen
- Focused Strategic Execution
- PCBA/SMT Manufacturing Proficiency
- Quality Assurance
- New Product Development
- FA Analysis, Problem-Solving Analysis
- Supply Chain Management
- Customer Experience Management
- ISO 9000/TS 16949, ISO 14001
- Lean/Kaizen, SPC, DMAIC, Control Plans, FMEA, Gage R&R, Root Cause Analysis
- Microsoft Office proficiency, Agile, Oracle
Timeline
SW Release Manager
Cisco Systems Inc.
01.2024 - 09.2024
Program Manager
Cisco Systems Inc.
01.2024 - 09.2024
Technical Product Manager
Cisco Systems Inc.
10.2020 - 01.2022
Senior Manufacturing Engineer/Supply Base Engineer
Cisco Systems Inc.
09.2000 - 10.2020
Senior Quality Engineer
Leemah Electronics
07.1998 - 07.2006
Bachelor of Science Degree - Industrial Engineering Technology, minor Business Management
San Francisco State University
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