Paulyne Jalique
LAKE ELSINORE,CA
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Quest Diagnostics Nichols Institute
10.2021 - 03.2023
- Provided exceptional customer support to resolve inquiries and enhance client satisfaction.
- Coordinated with laboratory teams to ensure timely processing of test results.
- Managed account updates and maintained accurate client information in database systems.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Laboratory Associate II
Quest Diagnostics Nichols Institute
01.2012 - 10.2021
- Assisted in preparation of samples for analysis, maintaining strict quality control measures.
- Trained new staff members on proper laboratory techniques, fostering a collaborative work environment.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Trained and supervised junior technicians in laboratory protocols.
- Provided support and guidance to junior lab staff.
- Documented experimental results accurately in lab notebooks and electronic systems.
- Collaborated with team members to streamline workflows and enhance efficiency in testing processes.
- Supported training of new associates on laboratory techniques and safety practices.
- Ensured compliance with regulatory requirements through meticulous record keeping and documentation practices.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
Specimen Processor
Quest Diagnostics Nichols Institute
10.2008 - 01.2012
- Processed biological specimens accurately for timely testing and analysis.
- Operated laboratory equipment to prepare samples, ensuring adherence to safety protocols.
- Collaborated with team members to streamline specimen handling workflows, improving efficiency.
- Trained junior staff on proper specimen processing techniques and safety standards.
- Maintained accurate records of specimens received and processed using laboratory management systems.
- Implemented process improvements that reduced turnaround time for specimen analysis tasks.
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
- Skillfully identified critical values or abnormal results, notifying appropriate personnel for timely intervention and patient care.
- Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.
- Ensured accuracy in specimen labeling, reducing potential for testing errors.
- Increased patient satisfaction by ensuring specimens were processed accurately and swiftly.
- Reduced specimen contamination, strictly adhering to sterilization protocols.
- Facilitated cross-departmental collaboration, ensuring specimens were processed according to specific departmental needs.
- Improved turnaround times for critical tests by prioritizing high-priority specimens.
- Streamlined data entry processes for specimen tracking, significantly reducing turnaround times for test results.
- Facilitated timely delivery of test results by efficiently organizing and prioritizing specimen processing tasks.
- Maintained rigorous compliance with safety standards during specimen handling, safeguarding against contamination.
- Monitored and documented safety standards to verify compliance.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Trained and supervised junior technicians in laboratory protocols.
- Provided support and guidance to junior lab staff.
Education
Associate of Arts - Liberal Arts
Long Beach City College
Long Beach, CA05-1999
Skills
- Customer support
- Account management
- Data entry
- Record keeping
Timeline
Client Service Representative
Quest Diagnostics Nichols Institute
10.2021 - 03.2023
Laboratory Associate II
Quest Diagnostics Nichols Institute
01.2012 - 10.2021
Specimen Processor
Quest Diagnostics Nichols Institute
10.2008 - 01.2012
Associate of Arts - Liberal Arts
Long Beach City College