PAVAN KUMAR KONAGALA

Over all 6+ years of professional IT Experience and in Service-Now as both Developer & Administrator. Extensive experience on technical implementation of various Service Now modules such as Incident Management, Problem Management ,change management. Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary ,UI policies, UI actions, data policies, business rules, client scripts Build reports and home pages. Experience on email notification and create email notifications. Reporting, report scheduling, import/export data Use of record producers to create incident and problem Implementation experience of IT Service Management (ITSM) Experience reports like bar charts, pie charts, list reports and scheduling reports Experience on creation of record producer ,order guide and catalog item using variable, variable sets Creating transform maps and import sets for uploading bulk data through sheets. Using workflow editor for creation and customization of complex workflow and custom workflow activities Defined users ,groups and roles providing accessing permissions Participated in validating form and table level using UI policies. Written client script for display and hide of some fields based some conditions to generate alerts to user help. Create and use update sets to move customizations between systems Update sets to move customization from developer to production instance. ServiceNow Developer with experience in AI and Machine Learning integrations. Skilled in implementing Predictive Intelligence, Virtual Agents, and AI-driven automation to enhance ITSM, CSM processes.Proficient in ServiceNow’s AI Search, NLP chatbots, and custom ML model integrations to optimize workflows and improve decision-making.