Pavankalyan Etrajula
Grand Prairie,TX
Summary
Dedicated master's student with strong academic standing, skilled in hybrid work environments, workplace ethics, and communication. Experienced in project coordination, organization, and task implementation. Proficient in verbal and written communication, with analytical skills for effective problem-solving. Strong interpersonal abilities for team collaboration and stakeholder engagement. Ready to contribute positively to organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support centre and Field technical team
Dallas Baptist University
07.2024 - Current
- Handled complex technical troubleshooting issues.
- User Support and Training.
- Maintained inventory records of all hardware components within the organization's network.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Deploying hardware and software.
- Asset management.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Intern
Sevgile Technologies
Hyderabad, India
03.2023 - 07.2023
- Partnered with senior team members to achieve key objectives.
- Accomplished critical thinking and problem-solving.
- Networking with higher-level functional teams.
- Presentations and communication
- Practiced organizational culture and ethics
Education
Master of Science - Information Technology and Management
Dallas Baptist University
Dallas, TX05.2025
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, India06.2022
Skills
- C programming
- Python
- HTML
- CSS
- SQL
- Tableau
- Azure Cloud Platform
- Firewall management
Projects
MSITM 6308 DevOps - Tetris game, Design and implemented using CI/CD Development and deployment, Build and Configured CI/CD using Azure DevOps, automating code integration, Testing and Deployment, Managed code using git repositories in Azure DevOps, Deployed game using IaC tool like using ARM Templates, Monitoring and Logging solutions for track performance.
MSITM 5350 Cloud computing - Static web Application using azure Deployed a static website using Azure Storage. Implemented custom domain and HTTPS using Azure Front Door for secure access. Automated deployment using GitHub Actions / Azure DevOps Pipelines.
Certification
- IBM Getting Started with Git and GitHub from coursera.
- IBM Applied DevOps Engineering Professional certification from Coursera.
- Pandas from kaggle.
Affiliations
- Dallas Baptist University Cricket club. Winners of DBU 2024 Championship.
Timeline
IT Support centre and Field technical team
Dallas Baptist University
07.2024 - Current
Intern
Sevgile Technologies
03.2023 - 07.2023
- IBM Getting Started with Git and GitHub from coursera.
- IBM Applied DevOps Engineering Professional certification from Coursera.
- Pandas from kaggle.
Master of Science - Information Technology and Management
Dallas Baptist University
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
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