PAVAN KUMAR BANDA

Amazon Tax Services is a single point of entry for tax calculation for all amazon businesses. We are responsible for Amazon's tax calculation platform, providing core services that calculate taxes (sales tax and VAT) for all sales, physical and digital, globally. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second.

• Hands on driving software programs and processes.
• Completed multiple compliance projects with fixed, tight delivery timelines
• Lead multi-functional team members in a matrix organization to deliver projects on time
• Authoritatively communicating project status and flashes to multi-organizational teams as well as executive management.
• Worked independently, take-charge and influence with minimal mentorship
• Worked with global partners across multiple time zones, geographies, and diverse technical fields to define work you're doing, report on status, and deliver projects to expectation.
• Influencing other teams by creating an efficient/accountable development environment through process development and process improvement.
• Defined and followed processes for escalation if the execution of planned work product tasks is not on track.
• Defined business opportunity, long term vision and roadmap for our product offerings.
• Developing and driving requirements both technical and non-technical for beta testing tools and systems
• Defined efficient, repeatable processes that can enable the business to scale.
• Interpreting customer feedback and using the analysis to drive product improvements.

Amazon Tax Services is a single point of entry for tax calculation for all amazon businesses. We are responsible for Amazon's tax calculation platform, providing core services that calculate taxes (sales tax and VAT) for all sales, physical and digital, globally. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second.

• Oversee average of three projects per quarter. Successfully complete and launch projects within project deadlines
• Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
• Successfully managed multiple simultaneous projects while adhering to strict deadlines for optimal progress tracking.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Work with engineering and product management to translate business requirements into technical/functional specifications.
• Advance project plans, balancing business needs with project risks and resource availability.
• Establish clear channels from engineering to executives to communicate updates, project trade-offs, technical recommendations, and escalations.
• Metric-driven mindset and the ability to experiment, learn, and improve
• Drive engineering project execution, make technical trade-offs, track and report on status, and resolve potential blocking issues.
• Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
• Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.
• Documented and recorded repeat project pain points. Collaborated with affected parties in order to streamline process gaps, minimize backlogged tasks.
• Conducting retrospectives after every project launch to understand what went well and what is areas of improvement and incorporate those learnings in upcoming projects.

The Digital Commerce teams, which are part of Digital Acceleration (DA), enable customers to acquire digital content and benefits, and manage their library of acquired content. We also provide core transactional and infrastructure capabilities that power all digital products at Amazon, and key consumer use cases such as Prime subscriptions, Item/Offers and Marketplace fee services. Digital Commerce currently supports 30 different customer-facing products offered by Amazon and its subsidiaries.

Responsibilities:

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Contributed towards continuous improvement initiatives aimed at streamlining deployments in the pipeline and enhancing overall service delivery quality.
• Conducted experiments with various AWS ec2 instances and provided clear metrics and reports to leadership on how to improve the latency of the service and cost.
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Supported software integration and implemented maintenance enhancements.
• Automated manual process and reduced nearly 15 hours of manual work per week
• Partnered with development team on product development and application support plans.

Telluride is a middle ware layer for shopyourway.com website. Telluride system is a loyalty platform that award points for customers whenever they made a purchase in Sears or Kmart or for any Sears Partners. These loyalty points can be redeemed by the customers for their future purchases. Telluride also has the mechanism to correct the prices at the POS (Point Of Sale) registers through Emergency Pricing tool. Telluride is the central tracking system for analyzing the sales trend and has capability to generate extensive reports to business team to track the customer behavior which will help provide better service to the customers. Every Second Telluride system will receive 1500 TPS from all Store/Online channels across the world.

Responsibilities:

• Continuous Integration and Deployment
• Maintained consistent security to ensure that best practices were implemented at all times.
• Identified key services where recurring issues are more and automated process of resolving them which reduced manual effort and ticket count.
• Collaborated with development team to identify and fix software bugs, improving product reliability.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.

The overall goal of the project is to deliver a unified front end to the American Express Call Center Professionals (CCPs) regardless of the business unit they serve. From a technical perspective a consolidation of various applications under one single unit, irrespective of their back end interface(s) is being sought here.
American Express has a number of software application systems catering to different areas in the credit card operations. The Production, maintenance and Testing Center of Excellence (TCOE) working in Greensboro, North Carolina and Weston, Florida, which is part of ECCO group, provides development and testing services to American Express Servicing Portal. The project involves the development and testing activities for various ECCO portals and their demands. The Extraordinary Customer Care Online (ECCO) is an intranet application, used by American Express customer service representatives to service and respond to the customer questionnaire on various products to the card members in United States, Canada and Australia.

Responsibilities:

• Worked extensively on analyzing existing application and project requirements.
• Requirement analysis and design document preparation.
• Preparing and reviewing high level and low level design document for project.
• Supporting more than 8 web application having huge infrastructure of 96 Virtual Machines where OS is Red Hat Linux.
• Ensure analysis of technical issues and their resolutions be performed as per Best Practices committed to client.
• Ensure that services are delivered per SLAs (across organization supported application and infrastructure levels).
• Ensure proper estimation of level of efforts and schedule planning for maintenance and enhancement items.
• Ensure proper execution of release planning and deployment cycles.
• Ensure proper Capacity planning and utilization.
  Proactively identify common / recurring problems in service areas and provide unified solution to eliminate / minimize disruptions.
• Provide weekly operational reports to stakeholders on service performance, achievements, miss-outs, SLA adherence, opportunities for improvement.
• Proactively communicate risks, challenges, help required with leads and their teams to ensure continuous successful delivery of services.
• Performing Trend Analysis every quarter to understand application behavior and identify improvement areas and fine tuning same.

MYCA (Manage Your Card Account) is a web complex containing approximately 30 Applications developed in JAVA (J2EE). It aims at leveraging the American Express Online Services Infrastructure to provide best in class Online Credit Card solutions to Card Members.

Responsibilities:

• Worked extensively on analyzing existing application and project requirements.
• Requirement analysis and design document preparation.
• Improved application performance through optimization of flow processes.
• Provide oversight to technical teams delivering support and maintenance services for Applications and Infrastructure.
• Ensure proper execution of release planning and deployment cycles.
• Analyze and review actual service performance against Service Level Agreements.
• Diagnose issue with help of thread and heap dumps during production issues, analyzing them and identify faulty piece of code.
• Calculating 90th percentile of applications before and after change implementation and track response time behavior.