Pavel Bomar
Warner Robins,United States
Summary
Versatile and confident IT Technician with knowledge, experience, education and expertise in help desk and technical support environments, assisting customers, clients and employees with technical issues.
Ready to be an active team member of an Information Technology (IT) team. Ready to repair and replace faulty hardware, diagnose and fix troublesome software, install new assets and satisfy the clients needs in order to support continuous business operations.
As an honorably discharged Army Veteran, can adapt to rapidly changing work situations and environments. Consistently beneficial to all technical operations and technological procedures. With proven ability to analyze, diagnose and resolve computer user and client support issues.
Detail-oriented, hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technician
Crisp Regional Health Services
09.2021 - 03.2022
- Assisted in support, troubleshooting, repair, and maintenance of hospital computer workstations, end-user hardware, and related system architecture.
- Installed, configured, and troubleshooted PCs, networking devices, connections, peripherals and medical machines.
- Assisted in selection and implementation of computer hardware and software.
- Managed and supported the hospital's IT Help Desk with real-time 'ticket' software, phone lines, in-person & via remote software.
- Performed troubleshooting, repair and monitoring of peripheral devices such as medical devices, networking devices, wireless/mobile devices, printers, scanners and IoT.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Provided end-user training, monitoring and technical support.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, cameras and microphones for use in video conferencing rooms.
- Assisted in managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Patched software and installed new versions, including drivers in order to eliminate security problems and protect data.
- Installed and configured operating systems and applications on new hospital workstations.
- Removed viruses, malware, and other threats from laptops, mobile devices and desktop systems.
- Researched and identified possible solutions to technical problems.
- Developed and implemented preventive maintenance procedures as well as backup and disaster recovery procedures.
- Generated reports to track system and networking performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Created new user accounts and assigned permissions. As well as managing current users and permissions in Active Directory.
- Configured and tested new software and hardware prior to deployment.
Maintenance Technician
American Neighborhoods
02.2016 - 08.2017
- Performed troubleshooting and diagnosis on malfunctioning equipment, devices and machines.
- Followed work orders and specifications for machine and equipment replacement, repair, and/or maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing basic and skilled repairs.
- Demonstrated to customers and end-users proper methods for operating equipment after it had been installed.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed preventive maintenance and monitoring on workstations, networking devices, peripherals and machines to enhance production and maintain quality.
- Inspected, evaluated, diagnosed, calibrated and repaired mechanical systems and components.
- Researched and implemented new technologies and equipment for better efficiency within workplace.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Operated varied hand and power tools to complete required repairs.
- Inspected and maintained company equipment to keep items in top working condition.
- Developed and implemented strategies to improve maintenance processes.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
Soldier - Paralegal Specialist
United States Army
03.2009 - 08.2012
- Worked as Paralegal Specialist (27 Delta) for United States Army Judge Advocate General (JAG) Corps
- Also served as cyber security technician, driver and Soldier in secondary roles.
- Stationed at various military bases and installations in United States and overseas.
- Prepared and filed non-judicial punishment and other legal documents for military justice system (UCMJ).
- Assisted Army lawyers with their investigations, claims and prepared processing documentation.
- Conducted detailed client intakes and entered information into JAG database.
- Edited and proofread legal documents to verify accuracy.
- Researched statutes, decisions, legal articles, and military codes.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Secured and protected military property, assets, and personnel.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Operated and maintained armored vehicles.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Worked weekends and long hours in deployed locations to complete mission.
- Upheld U.S. Army's dress code and uniform appearance regulations for professional appearance.
Sales Associate Specialist
Waterford Wedgewood
03.2008 - 03.2009
- Helped customers complete purchases, locate items, and join company rewards programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing retail environments.
- Operated Point of Sale (POS) cash register in order to assist the customer in completing their purchase.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their specific needs.
- Developed strong rapport with returning customers and created positive impression of business.
- Volunteered for extra shifts during holidays, weekends and other busy periods in order to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Maintained orderly stockroom for ease of product location and retrieval.
- Received incoming merchandise and stored in correct, safe and secure stock locations.
- Performed weekly inventory counts in order to verify stock levels of company products and merchandise.
- Followed proper procedures for item receipt, storage and inventory control.
- Adhered to safety regulations and practiced safe work habits.
Sales Associate Specialist
Adidas
12.2006 - 01.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join company rewards programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed incoming customers and helped to determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products, merchandise and services to increase company revenue.
- Built positive relationships with customers to encourage repeat business.
- Trained and learned duties for various positions and provided backup at key, busy times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh and new merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Conducted periodic audits to verify inventory accuracy.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Managed timely and effective replacement of damaged or missing products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
Bachelor's of Science - Information Technology
Middle Georgia State University
Macon, GA05.2021
Skills
- Dynamic Host Configuration Protocol (DHCP)
- Microsoft Windows Server Operating Systems
- Firewalls - Network-based and Host-based
- Active Directory (AD) Management
- Client & Server Networking Architecture
- Local Area Network (LAN) Administration
- Domain Name System (DNS)
- Microsoft Office Suite of Application Software
- Internet Protocol (IP) Networking Architecture
- Network Administration, Monitoring & Management
- Network Security Protocols & Procedures
- Computer Software & Hardware Management
- Computer Programming - HTML, CSS, Python, C# and SQL
- Computerized Provider Order Entry (CPOE)
- Data Collection and Entry into Digital Database
- Data Mining Techniques & Technologies
- Database and System Administration
- Data Relationship and Pattern Techniques
- Digital Document Management Systems
- Internet Protocol Security (IPsec)
- Server Management - Hardware & Software Web, File, Application, Media, Print,etc
- Web Design & Development - HTML 5 and CSS 3
- Web Services Management & Administration
- Internet Information Services (IIS)
- Internet of Things (IoT) Implementation, Administration and Maintenance
- Voice over Internet Protocol (VoIP) Services
- Digital Inventory Management Systems
- System, Desktop, Network & Cloud-based Environments Administration
- Linux Desktop & Server Operating Systems Administration
- Microsoft Desktop & Server Operating Systems Administration
- Android Mobile Operating Systems Administration
- Ethernet Protocols, Hardware & Technologies
- Network and Computer Cable Installation
- Oracle Suite of Application Software
- Virtual Private Networking (VPN)
- Virtual Computing Technologies
- Microsoft Visual Studio and Visual Studio Code
- Digital and Computer-Aided Visual Design
- Wireshark Packet Analyzer Software
- Cisco Routers and Switches Administration
- Cisco Packet Tracer Software
- Anaconda Suite of Software Products Pandas, Jupyter Notebooks, TensorFlow and SciPy
- Solarwinds Suite of Application Software
- Point of Sale (POS) Cash Register Machines
- Relational Database Management (RDBM)
- Routing & Switching Protocols
- Transmission Control Protocol/Internet Protocol (TCP/IP) Networking Technologies
- Wireless Access Protocol (WAP)
- Wireless Local Area Network (WLAN) Administration
- Telecommunication Technologies
- Microsoft Office Suite of Application Software Word, Excel, Powerpoint, Outlook, OneNote, Defender, OneDrive, Designer, Clipchamp and Cloud-based 365
- Remote Access Software & Technologies
- Identity & Access Management Administration
- Bluetooth Wireless Connectivity Technologies
- Bluetooth File Transfer (BlueFTP) Protocols
- File Transfer Protocols (FTP)
- GitHub Repository, Library and Community
- Microsoft Azure Cloud-based Technologies
- VMWare Suite of Virtual Computing Software
- Microsoft Hyper-V Virtual Computing Software
- Windows Command Prompt, Linux Shell and Other Command-Line Software Skills
- Network Infrastructure and Architecture Design and Implementation
- Project and Team Management Experience
- Understanding of Latest Cybersecurity Threats, Vulnerabilities and Best Practices
- Information Management, Secured Storage and Transmission Procedures
- Application Programming Interface (API)
- Network File System (NFS) Protocols
- File Systems - NTFS, FAT (16, 32, exFAT), APFS, HFS (HFS), Ext4, Android, ReFS, BtrFS, etc
- Disaster Recovery Procedures
- Records, Data & Information Systems Management and Recovery
- Product and Merchandise Order Shipping & Receiving Systems
- Mobile Applications - Android, Apple, others
- Knowledge of Many Different Types of Mobile Device Hardware Systems
- Nmap - the Network Mapper & Scanner Software
- Computer & Networking Cabling Knowledge
- Technical Support Experience
- Desktop and Client Technical Support
- Help Desk Operations & Services
- Wireless Networking and Access Points Administration
Certification
Georgia Regular Driver's License, Present
Additional Information
- Digital Certificates: 1. "Introduction to Technical Support" Certificate - [Earned on August 21, 2023.]
- An online, non-credit course authorized by IBM & offered through Coursera.
- Verify @ https://coursera.org/verify/7PQCN4FFF6UW Digital Badges: 1. "Information Technology Fundamentals" digital badge.
- [Issued byIBM SkillsBuild & verified by Credly on July 29, 2023.]
- Https://www.credly.com/badges/fad71c6e-8560-4d37-a6ba- ac97300d4e91/public_url
Assessments
- Technical support, Proficient, August 2023
- Customer focus & orientation, Proficient, October 2022
- Customer service, Proficient, July 2021
- Technical support: Customer situations, Proficient, August 2023
- Technical support: Customer situations, Proficient, October 2022
- Technical support, Proficient, July 2021
- Written communication, Proficient, July 2021
- Analyzing data, Proficient, August 2021
- Working with MS Word documents, Proficient, July 2021
- Teamwork: Interpersonal skills, Proficient, August 2021
Military Service
United States Army, United States, Specialist (E4), 03/2009 - 08/2012, 27 Delta (Paralegal Specialist), Served as a Paralegal Specialist, Driver, Cyber Security Technician, and Soldier in the United States Army.
Timeline
IT Technician
Crisp Regional Health Services
09.2021 - 03.2022
Maintenance Technician
American Neighborhoods
02.2016 - 08.2017
Soldier - Paralegal Specialist
United States Army
03.2009 - 08.2012
Sales Associate Specialist
Waterford Wedgewood
03.2008 - 03.2009
Sales Associate Specialist
Adidas
12.2006 - 01.2008
Bachelor's of Science - Information Technology
Middle Georgia State University
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