Pavel Harbachou

• Short-term contracts fulfilment in the EU (Germany, Holland, France)
• Manufacturing, preparation and installation of pipelines (stainless steel, black steel, plastic) d 20-700 mm
• High-altitude work (up to 30 m). Hoist management
• Preparation, installation and dismantling of metal structures
• Preparation, installation and adjustment of conveyor equipment
• Laid out, positioned, aligned and secured parts for welding and bolt-up
• Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications

• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
• Wired electrical tables and boxes
• Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
• Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.

• Enhanced customer satisfaction by providing timely and accurate installations.
• Installation of water and sewerage systems and heating systems according to the technical drawing
• Preparation, installation and connection of pipeline systems: PP, PE, PEX, C-stal, Cu, internal and external sewerage, hydrant systems
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• High-altitude work (up to 15m). Managing hoist
• Installation of ventilation systems: manufacture and installation of fastening and console elements, manufacture and installation of square and spiro ventilation ducts, thermal insulation of systems

• Identified plans and resources required to meet project goals and objectives.
• Dealing with soundproof and general construction materials
• Organization of installation at sites: calculation and purchase of materials, organization of logistics, hiring of teams
• Management of the advertising component: compilation of a semantic core for contextual advertising, control and correction of website traffic and lead conversion
• Established effective communication among team members for enhanced collaboration and successful project completion.

Dealt with management and control of the functionality of the air conditioning and heating sales department:

• compiling a product matrix,
• pricing,
• calculating the profitability of products sold,
• monitoring the warehouse fullness with key items,
• searching for suppliers and negotiating delivery terms,
• monitoring shipments and settlements with suppliers,
• control of incoming leads, assistance to the call center in completing transactions,
• training new personnel and improving the knowledge of the products of the working personnel
• maintaining document flow for work with imported products

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Negotiating with suppliers
• Filling the website and trading platforms
• Solving issues on transactions
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Worked with tenders
• Analyzed and worked with warm clients by attracting them through Internet promotion
• Search for dealer audience

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Received and processed orders
• Consulted clients
• Maintained reports in CRM (work 2.0)
• Monitored prices on trading platforms and determined TOP positions
• Worked with suppliers
• Controlled of shipments, logistics
• Analysis of statistics

The duties included everything needed to support online store's activities: communication with the buyer, book keeping, document flow, studying and applying the legal framework, marketing, website administration etc

• Reception/delivery of office equipment for warranty and post-warranty service (mainly printers)
• Consulting customers via phone
• Maintaining a customer database
• Cash and non-cash settlements with customers
• Reporting