Pavel Miralles
Wesley Chapel,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Driver
Global Auto Carrier
Ocoee , FL
2023.04 - Current
- Loaded and unloaded trailers with mechanical freight handling equipment.
- Pushed and pulled dollies into place and cranked lever to raise and lower landing gear on semi-trailers.
- Checked shipping manifests and other documents to determine nature of load and presence of hazardous materials.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Obtained signatures needed to complete and process paperwork.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Driver
North Dade Auto Transport
Miami , FL
2022.01 - 2023.03
- Inspected and maintained vehicle to ensure proper functioning of brakes, lights, signals, and other safety equipment.
- Transported vehicles safely from one destination to another while adhering to all state and federal laws.
- Maintained log books according to regulations including tracking mileage, fuel consumption, and delivery times.
- Followed instructions from dispatch on routes, pick-ups, and drop-offs of vehicles at designated locations.
- Communicated with customers regarding the status of their vehicle transport order.
- Provided excellent customer service during each transaction ensuring satisfaction with services provided.
Driver
Brito&Son TRansport
Miami , FL
2021.03 - 2021.12
- Coordinated transport of vehicles between locations, ensuring timely pickup and delivery.
- Maintained accurate records of all shipments including date, time, location and condition of vehicles.
- Loaded and unloaded vehicles from the trailer safely using appropriate equipment such as car dollies, ramps and straps.
- Ensured proper securement of vehicles during transit by applying wheel chocks, tie-downs and other securing devices.
- Communicated regularly with dispatchers regarding estimated times of arrivals and any delays or issues that may arise during transport.
- Responded quickly to customer inquiries in a courteous manner while providing excellent customer service.
- Collaborated with team members to ensure efficient loading process.
- Assisted customers in completing paperwork required for shipment.
- Provided feedback on performance improvements related to customer satisfaction levels.
Business Owner/Operator
GM&C Freigth Express
Miami , FL
2010.09 - 2017.02
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Scheduled maintenance activities for equipment used by the business.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Updated website content regularly according to current trends within target markets.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
Manager of Operations
Diamond Air Freight
Miami , FL
2007.11 - 2010.01
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Minimized staff turnover through appropriate selection, orientation and training.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Education
Bachelor of Science - Mecanical Ingenier
ISPJAE
Havana, Cuba01.2004
Skills
- Daily Logging
- Materials Transport
- Vehicle Maintenance
- Passenger Assistance
- Appointment Scheduling
- Safety Protocols
- Relationship Building
- Schedule Management
- Business Management
- Equipment Monitoring
- Flexible Schedule
- Problem-Solving
- Customer Service
- Confidentiality Understanding
- Strategic Planning
- Processes and Procedures
- CDL License
Timeline
Driver
Global Auto Carrier
2023.04 - Current
Driver
North Dade Auto Transport
2022.01 - 2023.03
Driver
Brito&Son TRansport
2021.03 - 2021.12
Business Owner/Operator
GM&C Freigth Express
2010.09 - 2017.02
Manager of Operations
Diamond Air Freight
2007.11 - 2010.01
Bachelor of Science - Mecanical Ingenier
ISPJAE
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