Customer-focused professional with over 20 years of experience in customer service and management roles across fast-paced environments. Proven ability to lead teams, improve operational efficiency, resolve complex customer issues, and deliver exceptional service. Skilled in staff training and development, performance management, conflict resolution, scheduling, and building strong customer relationships. Recognized for strong leadership, excellent communication, and a results-oriented approach that drives customer satisfaction and business success.
Work History
Driver Part Time
3 Years 5 Months
Uber | 03.2023 - Current
Accepting delivery requests via the app, picking up customers and picking up orders from restaurants. Operating a vehicle safely in various weather conditions, utilizing GPS for efficient routing. Provide exceptional customer service using Uber’s ridesharing marketplace to match with nearby passengers traveling from one location to another.
Manager
2 Years 11 Months
Euro Auto Shop | 01.2023 - 12.2025
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Identifying areas for improvement and implementing strategies for revenue growth. Proficiency in automotive service software, basic accounting, and marketing to promote shop services.
Manager
1 Year 10 Months
Nashville Hot Chicken | 02.2023 - 12.2024
Energetic and results-driven Casual Dining Restaurant Manager with 2+ years of experience in fast-paced environments. Skilled in optimizing operations, enhancing customer experiences, and driving team performance. Committed to creating a welcoming atmosphere while maintaining profitability and efficiency.
Manager
4 Years 1 Month
Relief Station LLC | 02.2019 - 03.2023
Managed prices with suppliers and vendors. Check inventory and order products. Coaching staff on product knowledge, sales techniques, and compliance, as well as conducting performance evaluations, closing procedures, cash handling, and bank deposits. Recruiting, training, and onboarding new staff, including budtenders and security officers. Ensuring the retail floor is clean, organized, and compliant with visual branding standards.
Safety Officer
1 Year 10 Months
Santa Fe Station Hotel and Casino | 05.2017 - 03.2019
Protect guests, staff, and assets within exclusive hotel areas, focusing on high value patrons and sensitive locations, involving patrols, incident response, escorting VIPs, safeguarding money transfers, and ensuring compliance with safety regulations, problem-solving and working coordination with broader casino security.
Safety Officer
1 Year 11 Months
Suncoast Hotel and Casino | 01.2016 - 12.2017
Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Deterring criminal activity by adhering to a facility's security measures. Observer and report, check premises by patrolling the property.
Safety Officer
9 Years 9 Months
Long Beach Memorial Medical Center | 02.2007 - 11.2016
Duties involve patrolling areas, responding to emergencies, enforcing property regulations, investing incidents, assisting the public with safety concerns, and writing detailed reports, all to protect people and property. Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Education
High School Diploma
West High School | Madison, WI
Northwest Career College
750 Hours
Skills
Restaurant Manger
Business Development
Business Management
Merchandising
Planning & Prioritizing
Staff Training
Supervision
Accountability
Sales Management
Relationship Building
Observational Skills
Leadership Skills
Certification
Nevada Food Manger Certificate and License.
Nevada State Board Massage License and Certification -NVMT.12160
Orange County Sheriff Department – PC 832 Laws of Arrest Certification
Police Training – Powers to Arrest, Tear Gas and Baton Course Certification