Pavel Saint Blancard Yendez
Houston
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Case Management Coordinator
Bilingual Education Institute
03.2024 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Oversees a team of Case Managers to ensure high-quality client support, casefile documentation, and data tracking for the English Language Instruction program. The Case Manager Team
- Provides supervision, training, and guidance to assure that all compliance requirements are met and to achieve
overall program objectives regarding client participation and success rates. - Provides supervision, training, and support to a team of case managers to ensure all data and documentation is entered, filed, and completed in a timely and accurate fashion.
- Ensure that all programmatic tasks are completed with adherence to grant requirements.
- Ensures all class data is created and maintained in various da ta bases (SharePoint, Client Track); tracks and manages student attendance including follow-ups on attendance; corresponds with students via email and phone; tracks the academic and attendance results of the students.
• Regularly reviews files and ensures accuracy of all student documentation completed by the team: new class
enrollments, transfers, attendance, follow-up, attendance barriers, classroom progress, document collection and completion, post-tests, etc.
• Ensures that all barriers to student success are addressed and that clients are assisted with reaching targets for
completion whenever possible.
• Verifies that allrequired academic work and class assessments (mid-term and final exams) are completed and
filed promptly.
• Monitors student progress toward meeting course objectives; advises students about methods of assessment
and the evaluation results of each class; confers with program leadership to resolve any concerns regarding
student progress.
• Responsible tracking and documenting support services to eligible clients, including transportation (bus tokens), childcare, and interpretation. Verifies that all support services are entered into ClientTrack.
• Plans, administers and documents student posttests; confers and share the results with Instructors and Academic
Leads.
• Administers, collects and analyzes student class evaluations at the mid-point of each class; Collects testimonials
and student success stories. Ensures that all documentation is filed promptly.
• Enrolls, monitors, and documents the progress of students participating in the Burlington English program, including follow-ups, attendance, and academic progress.
• Provides intake assessment for clients interested in ELI courses when necessary. Provides translation
services for clients as needed during registration or follow-ups.
• Schedules classroom or home visits as needed to complete course evaluations and post-tests, or to address
concerns of instructors or students.
• Assists with other program tasks, as needed
In Home Expert
AT&T INC
07.2023 - 01.2024
- The daily duties include taking the lead and closing deals with our customers, support in person or via phone to create the best customer interaction
- Offer to each customer our white glove, which includes meet the customer where they are, whether that means traveling to their residence or place of business
- In this point I had to have the ability to generate leads, manage sales funnels and upsell products and services, provide world-class customer service, dispatching skills and the ability to transition warm leads to sales, self-sufficiency and the ability to solve a variety of tasks, excellent time management and communication skills, problem-solving skills and the ability to troubleshoot and pivot between tasks
Customer Account Representative
Rent-A-Center
05.2021 - Current
- Persuaded customers to pay amounts due on credit accounts, damage claims and nonpayable checks and to return merchandise
- Received payments and post amounts paid to customer accounts
- Answered customer questions regarding problems with accounts
- Advised customers of necessary actions and strategies for debt repayment
- Located and monitored overdue accounts, using computers and variety of automated systems
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
- Negotiated credit extensions when necessary
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Bartender
Agave Sport Bar
06.2020 - Current
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Completed POS transactions, returning currency, coin and payment cards to patrons
Store Manager
CIMEX Corporation
04.2016 - 02.2024
- Met with suppliers to negotiate product prices and coordinate delivery schedules
- Solved problems and resolved conflicts for team members and customers
- Researched industry and competitor trends to develop new products and improve marketing techniques
- Approved advertising campaigns and developed promotional material for retail use
- Set sales targets and budgets for team leads and employees to follow
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Implemented loss prevention strategies, alleviating shrink
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Prepared staff work schedules and assigned specific duties
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
Education
Bachelor of Accounting - Accounting And Finance
Felix Pena
Santiago De Cuba, Cuba07-2013
High School Diploma -
Antonio Aloma Serrano
Santiago De Cuba, Cuba07.2010
Skills
- Arranged bottles and glasses to make attractive displays
- Collected money for drinks served
- Client advocacy
- Trade policy
- Case assessment
- Patient communication
- Attention to detail, multi-tasking
- bility to handle and ma inta in confidential information
- Demonstrated success in working with a
variety of people - Knowledge and experience with MS Office 365
- Ability to work in a diverse setting, and show enthusiasm and
commitment - OPUS System knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Case Management Coordinator
Bilingual Education Institute
03.2024 - Current
In Home Expert
AT&T INC
07.2023 - 01.2024
Customer Account Representative
Rent-A-Center
05.2021 - Current
Bartender
Agave Sport Bar
06.2020 - Current
Store Manager
CIMEX Corporation
04.2016 - 02.2024
Bachelor of Accounting - Accounting And Finance
Felix Pena
High School Diploma -
Antonio Aloma Serrano
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