Pavel Salavei

· Consistently exceed sales targets through strategic product presentation and upselling
· Deliver exceptional service with a warm, professional approach to every client interaction
· Build strong client relationships through personalized service and consistent follow-up
· Demonstrate expert knowledge of Goyard’s history, craftsmanship, and signature products
· Support daily operations, including inventory, order processing, and client inquiries
· Maintain elevated visual merchandising standards aligned with brand aesthetics
· Represent Goyard with professionalism, preserving its luxury brand reputation.
· Partner with team and buyers to meet weekly merchandising and inventory needs.
· Assume leadership duties in management’s absence to ensure seamless operations.

· Consistently exceeded sales targets each month

· Provided exceptional customer service to high-end clientele, resulting in a 100% customer satisfaction rating (NPS score)

· Built and maintained strong customer relationships, resulting in a 25% of sale from appointments/consignments each month

· Manage visual displays in the store to drive walk-in clients and increase sales

· Ensure store presentation and merchandise display is impactful, illustrates brand story and maximizes revenue

· Assist with opening and closing of the store and all associated duties

· Assume managerial responsibilities in the event of management absence

· Ensure that customer complaints and feedback are handled appropriately and in a timely manner

· Demonstrated in-depth knowledge of products and effectively communicated product features and benefits to customers

· Collaborated with team members to achieve sales goals and ensure a positive customer experience

· Working together with buyers on store merchandise needs every week

· Meet individual and store sales targets

· Incorporate product knowledge in sales process with the end result of maximizing sees, units sold per transaction, and dollar value of each transaction

· Adhere to all company policies

· Capture all relevant customer information for entry in database

· Promote store events through email, phone and personalized notes

· Maintain and expand client book

· Consistently following up with any shipping, alteration or other issues related to clients

• Ensuring high levels of customer satisfaction

• Maintaining outstanding store condition and visual merchandising standards

• Recommend and display items that match customer needs

• Welcome and greet customers

• Updating customer records in the company database as required

• Contacting customers to answer procedural questions or to gauge their level of satisfaction with the company