PAVI-ELLE Knox
Lansing,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Maximus
02.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Secretary Of State Office
09.2022 - 02.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Confirmed appointments, communicated with clients, and updated client records.
LPN
ARCADIA
01.2019 - 07.2022
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
CNA
Medilodge Of Okemos
04.2015 - 01.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
LINE WORKER
BRIDGEWATER INTERIORS
10.2013 - 02.2015
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
LINE WORKER
Android Ind
02.2008 - 07.2013
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
Education
No Degree - NURSING
Dorsey School of Business
Southgate, MI06.2018
No Degree - Phlebotomy
Lansing Community College
Lansing, MI06.2015
High School Diploma -
Everett High School
Lansing, MI06.2004
Skills
- Account updating
- Scheduling
- Report Generation
- Call Management
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Documentation
- [Software] CRM system proficiency
- Customer Service
- CRM Software
- Order Processing
- Proofreading
- Reading Comprehension
- Microsoft PowerPoint
- Computer Proficiency
- Spreadsheets
- Prioritization
- Call center experience
- Professional telephone demeanor
- Team Development
Timeline
Customer Service Representative
Maximus
02.2023 - 03.2024
Customer Service Representative
Secretary Of State Office
09.2022 - 02.2023
LPN
ARCADIA
01.2019 - 07.2022
CNA
Medilodge Of Okemos
04.2015 - 01.2018
LINE WORKER
BRIDGEWATER INTERIORS
10.2013 - 02.2015
LINE WORKER
Android Ind
02.2008 - 07.2013
No Degree - NURSING
Dorsey School of Business
No Degree - Phlebotomy
Lansing Community College
High School Diploma -
Everett High School
Similar Profiles
Jahzarra GibsonJahzarra Gibson
Call Center Representative at MaximusCall Center Representative at Maximus
Susy BonillaSusy Bonilla
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Asia MikellAsia Mikell
Eligibility Specialist at MaximusEligibility Specialist at Maximus