Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Pavia Brown

Pavia Brown

Professional
Los Angeles,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Daycare Assistant/Volunteer

Cruz Family Childcare
Los Angeles, CA
03.2021 - Current
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted learning and social development through structured and unstructured playtime.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Restocked supplies and personal hygiene products for use by students.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Kept children between ages of 6 months and 6 years safe and secure with vigilant oversight.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Freelance Entertainment Sales

Self
Los Angeles, CA
05.2016 - Current
  • Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
  • Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
  • Represented company at community and business events to gain exposure to potential consumers.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Collaborated with business team to coordinate sales and marketing plans.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Travel Agent

Inteletravel
Worldwide, Worldwide
12.2021 - 12.2022
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Disney College Program Intern

Disneyland
Anaheim, CA
01.2016 - 08.2016
  • Collaborated in professional team to solve workflow issues.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Party Hostess

Celebration Station
Greensboro, NC
04.2014 - 12.2015
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Arranged tables and seating to comfortably seat party guests.
  • Explained facility attractions to party guests and answered customer questions.
  • Prepared and served meals, beverages and desserts to party guests.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
  • Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Decorated and set tables in accordance with party themes and age groups.
  • Took information about guests' party size, led to seating, offered menus, and [Action].
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Insurance Agent

Bankers Life
Greensboro, NC
12.2014 - 09.2015
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.
  • Collected premiums on or before effective date of coverage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Met with customers to provide information about available products and policies.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Calculated premiums and established payment methods for sales.
  • Designed presentations and marketing materials to promote insurance products.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.

Waitress

Mandalay Asian Fusion Resturant
High Point, NC
01.2014 - 03.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Barista/Cashier Team Lead

Panera Bread
High Point, NC
12.2012 - 02.2015
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
  • Monitored areas for security issues and safety hazards.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Prepared customers' drink orders accurately

Education

No Degree - General Studies

Guilford Technical Community College
Jamestown, NC
01.2015 - 01.2016

Bachelor of Arts - Early Childhood Education

Santa Monica College
Santa Monica, CA
01.2023 - Current

Skills

Point of sale operation

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Certification

CPR Training (2022-2023)

Timeline

Bachelor of Arts - Early Childhood Education

Santa Monica College
01.2023 - Current

CPR Training (2022-2023)

01-2022

Travel Agent

Inteletravel
12.2021 - 12.2022

Daycare Assistant/Volunteer

Cruz Family Childcare
03.2021 - Current

Freelance Entertainment Sales

Self
05.2016 - Current

Disney College Program Intern

Disneyland
01.2016 - 08.2016

No Degree - General Studies

Guilford Technical Community College
01.2015 - 01.2016

Insurance Agent

Bankers Life
12.2014 - 09.2015

Party Hostess

Celebration Station
04.2014 - 12.2015

Waitress

Mandalay Asian Fusion Resturant
01.2014 - 03.2015

Barista/Cashier Team Lead

Panera Bread
12.2012 - 02.2015

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