Summary
Overview
Work History
Education
Skills
Timeline
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Pavia Clark

Memphis,TN

Summary

Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

13
13
years of professional experience

Work History

Managing Co-Owner

ARHCO Cleaning Company
Memphis, TN
06.2011 - Current
  • Developed customer service policies and procedures to ensure quality customer experience.
  • Monitored customer service calls, emails, and other communications to evaluate performance of team members.
  • Provided feedback to team members on their performance in responding to customer inquiries.
  • Analyzed customer service operations and identified areas for improvement.
  • Implemented new technologies to improve the efficiency of the customer service process.
  • Tracked customer service metrics such as average response time, resolution rate, and satisfaction level.

AR Billing Specialist

Sevita Health
Memphis, TN
11.2020 - 04.2024
  • Examined account data to verify charges
  • Conducted research into customer payment histories when needed.
  • Generated monthly AR aging reports for management review.
  • Assisted in the preparation of month-end close procedures related to Accounts Receivable transactions.
  • Maintained accurate records of all AR transactions and documents filed electronically or hard copy forms.
  • Ensured compliance with company policies and procedures relating to billing practices.
  • Reconciled computer reports with manually maintained ledgers.
  • Classified and summarized financial data to compile and enter in financial records

Education

High School Diploma -

Westwood High School
Memphis, TN
05-1991

Some College (No Degree) - Political Science

University of Arkansas At Pine Bluff
Pine Bluff, AR

Some College (No Degree) - Political Science

LeMoyne-Owen College
Memphis, TN

Skills

  • Revenue Growth
  • Social Media Marketing
  • Business Administration
  • Claims Processing
  • Invoice Processing
  • Billing dispute resolution
  • Quality Assurance
  • Customer Service
  • New Business Development
  • Work Planning and Prioritization
  • Cross-functional team leadership
  • Business Planning

Timeline

AR Billing Specialist

Sevita Health
11.2020 - 04.2024

Managing Co-Owner

ARHCO Cleaning Company
06.2011 - Current

High School Diploma -

Westwood High School

Some College (No Degree) - Political Science

University of Arkansas At Pine Bluff

Some College (No Degree) - Political Science

LeMoyne-Owen College
Pavia Clark