Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

PAVIA D. GLENN

Friendswood

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and leadership, recognized for fostering strong relationships with colleagues and clients. Proven ability to enhance team performance through effective communication and organizational skills. Eager to leverage a robust background in administration and customer service within the Houston Independent School District, contributing to the organization's mission and goals. Committed to delivering exceptional support and driving positive outcomes in a collaborative environment.

Overview

21
21
years of professional experience

Work History

Routing Coordinator

Houston Independent School Distict
07.2025 - Current
  • Coordinated routing schedules to optimize delivery efficiency and reduce delays, identifying and resolving issues proactively.
  • Collaborated with cross-functional teams to enhance logistics processes and communication.
  • Utilized routing software Edulog and EZ routing to analyze transportation data.
  • Streamlined communication between dispatchers, drivers, and customers for improved service quality.
  • Optimized routing efficiency by analyzing and adjusting transportation routes.
  • Ensured compliance with federal and state transportation regulations through proper documentation management.
  • Streamlined invoicing procedures by working closely with finance departments on accurate billing records for transportation services rendered.
  • Established long-term partnerships with internal and external stakeholders such as Exxon, Astros Corporation and PAIR Houston to facilitate smooth integration of their input into routing decisions.
  • Managed scheduling and calendar coordination for executives, optimizing time allocation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and trained district personal with programs developed by the transportation team, enhancing skill sets and operational efficiency.

Transportation Routing and Planning Manager

Houston Independent School District
09.2024 - 06.2025
  • Coordinated project timelines and deliverables for cross-functional teams.
  • Monitored inventory levels, ensuring timely replenishment of supplies.
  • Assisted in developing strategic plans to optimize resource allocation.
  • Conducted data analysis to support decision-making processes and project evaluations.
  • Facilitated communication between departments to enhance workflow efficiency.
  • Trained new team members on planning systems and best practices for accuracy.
  • Leveraged advanced software tools for accurate forecasting, scheduling, budgeting, risk assessment, and resource management in project planning efforts.
  • Prepared detailed reports on project status, risks, and recommendations for management review and action.
  • Conducted regular meetings with stakeholders to discuss project updates, address concerns, and gather feedback for continuous improvement.

Business Operations Team Lead

HISD Transportation Department
12.2021 - 08.2024
  • Answer phone lines, received, and answer all incoming emails daily for the appropriate personnel throughout the entire for all HISD personal.
  • Set TEAMs and manage meetings daily with HISD personal but not limited to attend ARDs via TEAMS for our special needs transportation for assessments.
  • Input special assignments paperwork from a campus daily, assisted and manages field trips for the entire district.
  • Maintain the HISD transportation website, and all forms for campus personal to completed to utilize the paperwork for the district. Manage and oversee the Renewal Database and process the information for the entire district along with setting and confirming with the campus personnel.
  • Oversee the HISD routing and scheduling team with various job assignments daily to be able to route all students in the general education and special education students in the Transfinder database.
  • Develops and maintains bus routes and all transportation services for Houston Independent School District students so the meet the requirements established by Texas Education Agency (TEA), Individuals with Disabilities Education Act (IDEA), Americans with Disabilities Act (ADA), No Child Left Behind Act (NCLB) and Family Education Rights and Privacy Act (FERPA), as well as other federal rules and HISD board policy, utilizing specialized in the transportation software (Transfinder) and GPS based systems (Zonar).
  • Collaborate with Support Coordinators, Terminal managers, and customer service representatives to resolve any school issues related to bus operations.
  • Assist Senior Support Coorinator with all daily operations for the Routing and Scheduling department.

Administrative Assistant

Field Elementary
12.2018 - 12.2021
  • Assisted Principal and Assisted Principal for the campus creating meetings with staff and SDMC committees, parents, and for Principal meeting. Maintain appropriate documentation for workflows, and documented and took meeting minutes for all held on and off campus. Assisted Principal and Assistant Principal with travel arrangements.
  • Added, deleted, and assisted with uploading campus job postings with the HR management team for the district.
  • Maintained campus budgets, posted, and maintained all purchased orders information for campus. Maintained all campus personal payroll and entered daily.
  • Logged and maintained all work orders for campus on a weekly basis.
  • Worked collaborative with directors and SSO on special projects, worked alongside campus administrative team on auditing data for the campus.
  • Served as liaison between Transportation, school administrators, parents, students, and school personal Processed the transportation request for the campus. Entered all field lessons and managed all in going and outgoing funds for the campus. Worked with the SPARK park communities, PTO, and wrap around specialist, afterschool Programs for the campus.
  • Received all incoming and outgoing mail, answer several different phone lines within the campus.

Routing Technician

Houston Independent School District
01.2005 - 01.2018
  • Answer multiple phone lines, receive incoming and outgoing faxes and receive, answer, and send emails on a daily basis to the appropriate personnel throughout the entire Houston Independent School District along with surrounding districts.
  • Set appointments and manage Senior Operations Manager calendar on a daily basis while attending ARDs at campuses for special needs transportation for assessments.
  • Sort, File, Input and manage student downloaded paperwork on a daily bases. Develops and maintains bus routes and other transportation services for Houston Independent School Districts students so the meet the requirements established by Texas Education Agency (TEA), Individuals with Disabilities Education Act (IDEA), Americans with Disabilities Act (ADA), No Child Left Behind Act (NCLB) and Family Education Rights and Privacy Act (FERPA), as well as other federal rules and HISD board policy, utilizing specialized in the transportation software (Trapeze) and GPS based systems (Synovia).
  • Collaborate with drivers to resolve any school issues related to bus operations; communicate professionally with administration, faculty members, parents, and students while conducting weekly motor pool visits and assist Support and Area Managers in order to obtain the most expedient and economical routes possible.
  • Serves as liaison for Special Education routing groups, parents, and district personnel.
  • Manage and oversee the Renewal Database and process the information for the entire district along with setting and confirming with the school principals and personnel with received data.
  • Managed the alterative contact schools and Homeless students for Houston Independent School district.

Education

High School Diploma -

Texas School of Business
01.2001

Diploma - undefined

Madison High School
01.1999

Skills

  • Scheduling
  • Customer Service
  • Relationship-Building
  • Communication
  • Time Management
  • Transportation planning
  • Strong organization
  • Transportation management
  • Cross-functional teamwork
  • Route planning expertise
  • Customer service
  • GPS tracking software

Accomplishments

  • Dynamic and detail-oriented professional with extensive experience in customer service and leadership, recognized for fostering strong relationships with colleagues and clients. Proven ability to enhance team performance through effective communication and organizational skills. Eager to leverage a robust background in administration and customer service within the Houston Independent School District, contributing to the organization's mission and goals. Committed to delivering exceptional support and driving positive outcomes in a collaborative environment.

Languages

English
Full Professional

Timeline

Routing Coordinator

Houston Independent School Distict
07.2025 - Current

Transportation Routing and Planning Manager

Houston Independent School District
09.2024 - 06.2025

Business Operations Team Lead

HISD Transportation Department
12.2021 - 08.2024

Administrative Assistant

Field Elementary
12.2018 - 12.2021

Routing Technician

Houston Independent School District
01.2005 - 01.2018

Diploma - undefined

Madison High School

High School Diploma -

Texas School of Business

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