Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Pavle Radmanovic

Washington,DC

Summary

Dynamic leader and effective problem-solver with a proven track record of enhancing customer satisfaction and boosting brand engagement at Creative Solutions. Skilled in social media marketing and relationship building, adept at leading teams to exceed goals. Demonstrates strong communication and lifeguard certification, ensuring safety and high-quality service in all roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifeguard

High Sierra Pools
05.2024 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Educated patrons on safety protocols and enforced safety rules.

Owner

Creative Solutions
01.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Produced high-quality video content that effectively communicated brand messaging and increased viewership.
  • Developed visually appealing graphics for social media, resulting in higher engagement rates.
  • Boosted brand engagement by creating compelling social media posts and campaigns.

Photographer

Association ACTA
01.2020 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.

STEM Coordinator

American Corner
01.2020 - Current
  • Served on school committee for STEM curriculum development.
  • Ensured compliance with state standards while maintaining flexibility for creative exploration within the curriculum.
  • Enhanced STEM curriculum by developing innovative projects and hands-on activities.
  • Organized STEM-related events such as science fairs, competitions, and workshops for students and staff.
  • Assisted in the development of a district-wide STEM strategic plan, aligning resources and goals across schools.

Level 1 Helpdesk Agent

NCR
05.2023 - 04.2024
  • Resolved network connectivity issues, restoring full functionality for affected users promptly.
  • Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
  • Maintained detailed documentation of helpdesk interactions, enabling efficient issue tracking and resolution.
  • Developed comprehensive knowledge of company products, enabling accurate support for client needs.
  • Managed user accounts, granting necessary permissions while maintaining strict security protocols.
  • Resolved technical issues by troubleshooting.

Sales Manager

Olin Markeing Agency
05.2022 - 08.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Host

Admiral Casino
09.2021 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Technical School
Banja Luka, Bosnia And Herzegovina
05.2021

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership Qualities
  • Patience and Empathy
  • Relationship Building
  • Staff Management
  • Goals and performance
  • Social Media Marketing
  • Customer Service
  • Multitasking proficiency
  • Remote Support

Certification

  • First Aid/CPR Certified
  • CMRT - Certified Maintenance and Reliability Technician
  • Certified Associate Webmaster

Languages

Serbian
Native or Bilingual
English
Full Professional

Timeline

Lifeguard

High Sierra Pools
05.2024 - Current

Owner

Creative Solutions
01.2024 - Current

Level 1 Helpdesk Agent

NCR
05.2023 - 04.2024

Sales Manager

Olin Markeing Agency
05.2022 - 08.2023

Host

Admiral Casino
09.2021 - 05.2022

Photographer

Association ACTA
01.2020 - Current

STEM Coordinator

American Corner
01.2020 - Current

High School Diploma -

Technical School

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Pavle Radmanovic