Pavlin Kurodzhiev
Naples,FL
Summary
Knowledgeable food and beverage with robust background in managing food and beverage operations for high-end establishments. Proven history of improving operational efficiency and elevating guest satisfaction. Demonstrated leadership in team development and strategic planning.
Professional in food and beverage industry with strong leadership skills and proven track record of driving operational excellence. Adept at managing high-performance teams and ensuring top-quality service in dynamic environments. Expertise in strategic planning, budget management, and enhancing guest experiences. Known for adaptability, reliability, and results-driven approach.
Food and beverage professional with extensive expertise in enhancing dining experiences and optimizing service standards. Recognized for fostering collaborative team environments and consistently achieving business objectives. Highly adaptable to evolving industry trends and operational needs.
Overview
8
8
years of professional experience
Work History
Director of Food and Beverage
KW Property Management
11.2024 - Current
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
General Manager
The Bowl Bazaar
01.2021 - 01.2024
- Overseeing restaurant operations
- Managed FOH AND BOH
- Providing exceptional customer service
- Providing training and onboarding
- Hiring and scheduling
- Running a payroll
- Accounting and inventory
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
- Budget preparation, financial statement and variance analysis, expense management
- Oversight of entire staff and management team with focus on productivity and hospitality
- Awarded for great customer service on several occasions
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant GM
Cafe Milano
01.2020 - 01.2021
- Trained service staff to enhance customer service and increase profits through suggestive selling.
- Providing exceptional customer service
- Providing training and onboarding
- Hiring and scheduling
- Developed marketing strategy that increased private event sales by 45%
- Accounting and inventory
- Investigated and resolved food/beverage quality as well as service complaints. Ensured customer's satisfaction and repeat business.
- Drove business decisions and reduced operational costs
- In charge of social media and media content
Lead Server / Trainer
The Dock Restaurant
01.2018 - 01.2020
- Maintained superior customer service ensuring guest’s return in an extremely high volume and fast-paced environment
- Upsold specialty cocktails and daily features to maximize restaurant profits and enhance guest satisfaction.
- Managed specific stations and always present on the floor making sure, service runs smoothly; maintaining and upholding our company’s vision and values.
- Provided exceptional customer service and addressing customer inquiries.
- Utilizing serving skills to create positive dining experience for guests.
Server / Bartender
Snook Inn
01.2018 - 01.2020
- Maintained superior customer service ensuring guest’s return in an extremely high volume and fast-paced environment
- Upsold specialty cocktails and daily features to maximize restaurant profits and enhance guest satisfaction.
- Managed specific stations and always present on the floor making sure, service runs smoothly; maintaining and upholding our company’s vision and values.
- Provided exceptional customer service and addressing customer inquiries.
- Utilizing serving skills to create positive dining experience for guests.
Food and Beverage Manager
Cafe Roval
01.2017 - 01.2018
- Reporting directly to the General Manager, supporting and directing the collaboration of effective food and beverage strategies generating optimal business success within an elegant fine dining experience.
- Provide ongoing leadership and development opportunities, to include the acquisition of top talent, training and mentorship cultivating effective operational performance.
- Maintenance and planning of work assignments, schedules, payroll and invoice processing to administer customer service and satisfaction
- Strong accounting and scheduling systems at a GM level
- Trained over 17 new employees and 2 managers
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Education
Bachelor of Science - Economics and Restaurant Management
University of Economics
01.2015
Bachelor of Science - Culinary Arts
Danon Culinary School
01.2014
Skills
- Management
- Problem solving
- Vendor service management
- Budget development and forecasting
- Team leadership and training
- Detail oriented with strength in multitasking
- Creating operational procedures
- Sound judgement; solid analytical and financial acumen
- Motivated; strong work ethic
- Strong conflict resolution skills
- Operational efficiency
- Menu development
- Performance analysis
- Cost control
Languages
Spanish
English
Bulgarian
Timeline
Director of Food and Beverage
KW Property Management
11.2024 - Current
General Manager
The Bowl Bazaar
01.2021 - 01.2024
Assistant GM
Cafe Milano
01.2020 - 01.2021
Lead Server / Trainer
The Dock Restaurant
01.2018 - 01.2020
Server / Bartender
Snook Inn
01.2018 - 01.2020
Food and Beverage Manager
Cafe Roval
01.2017 - 01.2018
Bachelor of Science - Culinary Arts
Danon Culinary School
Bachelor of Science - Economics and Restaurant Management
University of Economics
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