Pavlo Holub
Keyport,NJ
Summary
IT Support Technician with a B.S. in Computer Science and extensive experience in building and troubleshooting workstations. Proficient in diagnosing hardware, software, and networking issues, with expertise in Windows OS, Microsoft 365, and Active Directory. Capable of simplifying complex technical concepts for non-technical users while maintaining a strong focus on customer service. Committed to enhancing IT operations and ensuring client satisfaction through effective problem-solving and proactive support.
Overview
4
4
years of professional experience
Work History
IT Systems Support
.
01.2022 - Current
- Built custom workstations from the ground up, resolving hardware/software compatibility issues.
- Configured and troubleshot Windows environments, including OS reinstallation, driver updates, and patching.
- Assisted peers with Active Directory tasks such as creating/managing accounts and permissions.
- Supported Microsoft 365 users with email, OneDrive, Teams, and SharePoint access issues.
- Diagnosed and resolved networking problems, including VPN setup, shared drives, and printer connections.
Technical Projects
Rutgers University
12.2022 - 12.2025
- Designed and maintained a Java/MySQL web application with multi-user roles, improving database management and front-end integration.
- Constructed a network-based Tic-Tac-Toe game in C, implementing socket programming and troubleshooting client-server issues.
- Created multiple Python data-processing scripts for parsing, cleaning, and transforming structured data.
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick, NJSkills
- Windows operating systems
- Server management
- Linux fundamentals
- Microsoft 365 suite
- Active Directory administration
- Remote access solutions
- Helpdesk and ticketing systems
- DNS management
- DHCP configuration
- VPN setup
- LAN/WAN troubleshooting
- Network security principles
- Custom PC building
- System diagnostics
- Hardware upgrades
- Peripheral management
- Cabling techniques
- System monitoring tools
- VMware expertise
- SQL database management
Timeline
Technical Projects
Rutgers University
12.2022 - 12.2025
IT Systems Support
.
01.2022 - Current
Bachelor of Science - Computer Science
Rutgers University