Paw Char
Waterloo,IA
Summary
Highly skilled Experience Specialist with a track record of success in customer service and relationship management. Proficient at creating strategic customer engagement plans, resolving complex issues, and improving customer satisfaction levels. Known for exceptional communication skills and the ability to build strong relationships with diverse stakeholders. Demonstrated history of positively impacting organizational growth through innovative strategies and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Experience Specialist/Receptionist
UnityPoint Clinic
Waterloo , IA
2024.01 - 2024.07
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
- Photo-copy & scan insurance cards and driver’s licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
Karenni Interpreter/Clerk
Tyson Fresh Meats
Waterloo , IA
2020.01 - 2024.01
- Harvest floor Interpreter.
- Interacted with team members or HR by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track team members information.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
Education
High School Diploma -
West High School Waterloo IA
Waterloo, IA2019-06
Skills
- Performance Tracking
- Client Relationship Management
- Team building
- Time management abilities
- Interpersonal Skills
- Active Listening
- Database Management
Timeline
Experience Specialist/Receptionist
UnityPoint Clinic
2024.01 - 2024.07
Karenni Interpreter/Clerk
Tyson Fresh Meats
2020.01 - 2024.01
High School Diploma -
West High School Waterloo IA
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