Summary
Overview
Work History
Education
Skills
Timeline
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Pawan Chand

Stockton,CA

Summary

Motivated Supervisor focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Supervisor

American Airlines
San Francisco, CA
04.2018 - 01.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.

Customer Service Representative

G2 Secured Staff
11.2014 - 04.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Painter Supervisor

Island Painting
San Mateo, CA
10.2012 - 04.2016
  • Supervised a team of painters to ensure job completion within the specified time frame.
  • Monitored and evaluated employee performance, providing feedback on areas for improvement.
  • Ensured that all safety protocols were followed at all times when painting was in progress.
  • Developed painting schedules and assigned tasks to each painter according to their skillset.
  • Conducted regular meetings with team members to discuss current projects, upcoming tasks.

Education

High School Diploma -

Vashist Muni College
Fiji
01-2012

Some College (No Degree) - Business Administration And Management

College of San Mateo
San Mateo, CA

Skills

  • Account Management
  • Training and mentoring
  • Sales Promotion
  • Schedule Coordination
  • Complaint resolution
  • Talent Development
  • Report Preparation
  • Training and coaching
  • Product Knowledge
  • Time Management
  • Customer Service
  • New Hire Training
  • Employee Scheduling
  • Problem-Solving
  • Customer-focused

Timeline

Customer Service Supervisor

American Airlines
04.2018 - 01.2024

Customer Service Representative

G2 Secured Staff
11.2014 - 04.2018

Painter Supervisor

Island Painting
10.2012 - 04.2016

High School Diploma -

Vashist Muni College

Some College (No Degree) - Business Administration And Management

College of San Mateo

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Pawan Chand