Pawan Gupta
Lone Tree,CO
Summary
Seasoned IT leader with 25+ years of experience driving digital transformation and
security. Proven track record in establishing and scaling global cyber security services and IT services,delivering high-impact solutions for Fortune 500 companies. Expertise in data center operations, managed hosting, software distribution, and end-user support. Skilled in building and leading high-performing large global teams, driving revenue growth, optimizing costs, and delivering innovative solutions.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Senior Director - Cyber Security Services
Cognizant Technology solutions
11.2017 - Current
- Enhanced Operational Efficiency: Architected a robust global delivery model, optimizing resource allocation, and financial management to drive revenue growth and improve operational efficiency.
- Cost Leadership: Implemented innovative cost-saving strategies, resulting in substantial reductions in SGA expenses, and cost-of-service delivery, enhancing profitability and competitiveness.
- Global Cyber Security Leadership: Led a global team of over 2,700 in delivering comprehensive cyber security solutions, including infrastructure security, IAM, GRC, vulnerability management, and managed security services.
- Realigned the security services division to enhance growth and achieved over $10 million in additional revenue.
Delivery Head - Managed Services
Verizon Data Services India - Verizon Enterprise Solutions
02.2007 - 11.2017
- Global Security Leadership: Successfully led and managed international teams, delivering innovative managed security, application, and hosting services to a diverse client base.
- Optimized Support Operations: Redesigned and implemented an ITIL-based tiered support structure, significantly improving the efficiency and effectiveness of support services.
- Enhanced Customer Experience: Consolidated product support models, and established a world-class support center in India, leading to increased customer satisfaction.
- Strategic Consulting: Provided high-value consulting services to enterprise clients, helping them address complex security challenges, and achieve their business objectives.
- Managed Security Expertise: Demonstrated exceptional leadership and management skills in overseeing security analytics, device management, and providing dedicated support to over 200 managed hosting customers, contributing to over $39M in revenue for the business.
Technical Lead - Technology Infrastructure Service
Wipro Technologies & Wipro BPO
07.2001 - 02.2007
- Global Team Leadership: Managed a global team of 20+ support engineers, ensuring high-quality support delivery to clients worldwide.
- Service Delivery Excellence: Successfully onboarded and implemented new services, optimizing service delivery processes, and improving customer satisfaction.
- Knowledge Management Leadership: Served as the primary focal point for Knowledge Management, developing and maintaining a robust Knowledge-Based Management System (KBMS) to enhance knowledge sharing and problem-solving.
- Technical Expertise: Possess deep technical expertise in a range of technologies, including Smart Card support, DNS/DHCP, Blackberry Enterprise Support, and SMS 2003.
- Process Improvement: Led the new hire onboarding process for the offshore team, ensuring a smooth transition, and effective knowledge transfer. Actively contributed to the Change Advisory Board, ensuring the successful implementation of changes.
- Strategic Consulting: Provided strategic consulting services to top-tier clients, such as Honeywell and McGraw-Hill, helping them optimize their IT operations and achieve their business objectives.
Technical Trainer
Big Leap Academy (Formerly El-Net 3L Academy) - & Hiltron-Calc
12.1999 - 05.2001
- Talent Development: Designed and delivered comprehensive training programs aligned with the IIT curriculum, empowering individuals to enhance their technical skills and advance their careers.
- Thought Leadership: Actively participated in industry events, including road shows, seminars, and presentations, sharing insights, and demonstrating thought leadership in the field.
Education
Chief Technology Officer -
Wharton Executive Education
12-2023
Executive General Mgmt. Program -
IIM Bangalore
07-2016
MBA -
Anna University
Chennai, India02-2012
Post Graduate Diploma in Computer Science -
SSI LTD
Chennai, India11-1998
Bachelor of Science - Computer Science
University of Madras
Chennai, India04-1998
Master of Science - Cyber Security
EC-Council University
Albuquerque, NMSkills
- Security risk management
- Information security technologies
- Governance frameworks
- Regulatory compliance
- IT infrastructure and Security operations
- Identity Governance and Access Management
- Vulnerability governance and management
- Cloud computing and SaaS
- Data analytics and business intelligence
- Operations management and process improvement
- Financial management and analysis
- Partnerships and stakeholder management
Certification
- CISSP
- CISM
- Google Cloud digital Leader
- Statistical Analysis through R Programming, IIT Madras
- Six Sigma Green Belt Certification, Benchmark Six Sigma
- ITIL foundation & Service Operation.
- Microsoft Certified Professional
Accomplishments
- IT Star Award - Verizon
- SIRIUS IT Star Award for Individual Contribution - Wipro Technologies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Senior Director - Cyber Security Services
Cognizant Technology solutions
11.2017 - Current
Delivery Head - Managed Services
Verizon Data Services India - Verizon Enterprise Solutions
02.2007 - 11.2017
Technical Lead - Technology Infrastructure Service
Wipro Technologies & Wipro BPO
07.2001 - 02.2007
Technical Trainer
Big Leap Academy (Formerly El-Net 3L Academy) - & Hiltron-Calc
12.1999 - 05.2001
Chief Technology Officer -
Wharton Executive Education
Executive General Mgmt. Program -
IIM Bangalore
MBA -
Anna University
Post Graduate Diploma in Computer Science -
SSI LTD
Bachelor of Science - Computer Science
University of Madras
Master of Science - Cyber Security
EC-Council University
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