Pawan Kashyap

Provided customer support to passengers and travel agents while working as a service advisor on Amadeus.

• Increased sales by engaging clients effectively and understanding their preferences while implementing proactive management strategies and enhancing sales training.
• Established customer trust through persuasive communication and composed professionalism.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Developed and maintained knowledge of current sales and promotions.

• Provided excellent customer service by handling customer inquiries and complaints with professionalism to restore satisfaction.
• Promoted products and services during service, account management, and order calls to enhance customer engagement.
• Addressed customer concerns proactively to prevent escalations and enhance satisfaction.
• Reported unresolved issues to supervisors for further action.
• Escalated issues to proper supervisors when standard processes were not effective.
• Resolved customer concerns swiftly while demonstrating empathy to ensure a superior service experience.

Verified right party contact (RPC) and facilitated transfer to collection agent for effective follow-up.

• Managed client accounts while fostering strong relationships to enhance customer satisfaction.
• Coordinated cross-functional teams to resolve client issues promptly.
• Coordinated cross-functional teams to swiftly resolve client issues, ensuring timely solutions.