Pawanjot Kaur
Beaumont,CA
Summary
Customer-oriented General Manager with 21 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
20
20
years of professional experience
Work History
General Manager
Dickey's Barbecue Pit
Temecula , CA
2020.11 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Floor Manager
Burlington Coat Factory Distribution Center
San Bernardino , CA
2021.03 - 2023.11
- Stayed up-to-date on extensive company products and services.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Conducted regular audits of store operations to ensure compliance with company standards.
Operational Manager
Burlington Stores
Hilliard , OH
2019.02 - 2021.03
- Entrusted with a leadership role during the grand opening process of a new Store
- Given autonomy during the process to make merchandising decisions that put the Store in position for Success
- Responsible for the Sales, operations and profitability of a 7.5 million dollar soft lines department
- Working in busy, customer-focused retail environment
- Conducted a variety of administrative operations tasks, including: opening/closing Store, Cash reconciliation/ management, devolving Staff assignments according to operational expectations
- Successful in training and leading a team of 4 leads and 28 associates who implemented all store process and achieved yoy sale improvement for 3 months.
Merchandise Manager
Sears
Columbus , OH
2003.10 - 2019.03
- Responsible for the sales, operations and profitability of a $7 million dollar softlines department
- Successful in training and leading a team of 6 leads and 40 associates who implemented all store processes and achieved yoy sales improvement for 6 consecutive years
- Able to adapt and lead teams through large scale store restructuring while continuing to achieve customer service and store loyalty metrics
- Led and contributed during many corporate visits suggesting changes and improvements to our signing and merchandising processes that were implemented district wide
- Served as a mentor to new in role and underperforming managers placed in district
- Tasked with helping them develop skills and routines that would enable future success
- Coached and developed multiple associates and leads who would go on to hold various management positions including assistant store managers and store manager.
Education
Associate of Science - Pharmacy
LaGuardia Community College of the City University of New York
01.2004
Skills
- Change management (Less than 1 year)
- Coaching (Less than 1 year)
- Customer service (10+ years)
- Merchandising (10+ years)
- Process management (10+ years)
- RETAIL SALES (10+ years)
- Visual merchandising (10+ years)
- Management
- Store Management Experience
- Retail Management
- Process Improvement
- Restaurant experience
References
References available upon request.
Timeline
Floor Manager
Burlington Coat Factory Distribution Center
2021.03 - 2023.11
General Manager
Dickey's Barbecue Pit
2020.11 - Current
Operational Manager
Burlington Stores
2019.02 - 2021.03
Merchandise Manager
Sears
2003.10 - 2019.03
Associate of Science - Pharmacy
LaGuardia Community College of the City University of New York
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