Paweena Jorjong

• Performing as a local representative by visiting potential clients for meet-and-greet sessions, conducting site surveys to gather client requirements, and performing due diligence to submit to the global sales team.
• Create a site solution that aligns with client requirements and budget until we engage a third-party supplier to obtain competitive costs. Afterward, consolidate the pricing proposal to present to the regional sales team.
• Work closely with the global transition team to prepare manpower, document requirements, and third-party vendors for the go-live of the new account, ensuring that everything is ready on the first day, without affecting client operations.
• Provide hyper care after go-live to ensure the site team delivers services that meet KPIs and client expectations, within the agreed budget.
• Operational support for the enterprise account includes a total of 28 accounts locally, guiding in terms of operation and performance.

• Client location: International Banking at 140 Wireless Building.
• Collaborate with the regional Workplace team to develop and implement customer experience strategies to improve customer satisfaction ratings.
• Managed a team of 10+ Customer Experience Representatives, providing coaching and guidance to ensure quality service delivery.
• Administered the annual operating and capital budget to facilitate profitability.
• Driving office certifies well H&S rating, LEED.

• Client location: International Banking Sathorn Nakorn Tower.
• Manage the reception front desk staff to arrange hotel bookings, transportation, provide travel guidance, staff transportation, mailroom service, and messenger services until office boys are available.
• Manage and control vendors for cleaning, landscaping, hygiene, and pest control services; the property area is approximately 10,000 sqm.
• Focusing on performance to ensure that the cleaning service delivers the following service level agreement and complies with work instructions, health and safety, and quality requirements.
• Sustainability program management is working with the regional team to update the country waste report and create waste reduction activities to achieve the country KPI.
• Working with the CBRE regional team to drive the Workplace Experience or Workplace Improvement program to comply with the standards of the SCB group, and to conduct the property special event for all staff engagement.
• The space management coordinates with the business function and regional team to update the local space layout to be 100% accurate.
• Consolidate the report belonging to the property department, such as the ExCo monthly report.

• Client Site: Lumentum International, Thailand, Co., Ltd.,Ltd
• Manage and control vendors for cleaning, landscaping, hygiene, and pest control services, factory area approximately 56,000 sq. m.
• Focusing on performance to ensure that the cleaning service delivers the following service level agreement and complies with work instructions, health safety, ISO 9001, ISO 14001, ISO 45001, and responsible business requirements.
• Manage the canteen operation team to operate efficiently, consistently, and in accordance with hygiene and food safety standards, and to certify that clean food passes good tests and updates operational results.
• Manage office space and facilities to support office functions, MFD service, pantry service, and coordinate with the regional planning space team to update the program.
• Manage the reception front desk staff to arrange hotel booking, transportation, provide traveling guidance, staff transportation, and mailroom service.
• Boosted cost-efficiency, cost-saving project plan under the annual operation plan budget report to the senior facilities manager.

School Event & Road Show,