Pawel Malkowski-Reed
Medina,OH
Summary
Dedicated professional with demonstrated strengths in account management, time management and data analysis. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Operations and Customer Manager
Ecore
10.2023 - Current
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Negotiated contracts with vendors for optimal purchasing agreements.
- Reviewed invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
Account Manager
Rohrer Corporation
03.2023 - 09.2023
- Creating and updating quotes as needed to provide customers with pricing and lead times
- Work with engineering to create and design samples to ship to customers
- Provide answers to customer requests via email, phone or a scheduled meeting
- Managing customer accounts and following up with any customer needs
- Provide customer updates regarding pricing, lead times, ship dates and tracking information
- Manage and negotiate contracts with customers and outside suppliers
- Assist with training and set up of any new customers or employees
- Utilized point-of-sale systems proficiently for order entry, payment processing, and record-keeping purposes.
Office Lead
L.S. Starrett Webber
06.2018 - 03.2023
- Responsible for handling any issues or any questions the customer service team needed assistance on
- Reconciled accounts and managed documents to facilitate office operations
- Entered and received customer's orders
- Quoted pricing as well as provided lead times
- Created and sent out daily invoices for product that has shipped
- Managed company's main email address as well as answered phone calls as needed
- Assisted with daily purchasing
- Implementation on new policies and procedures
- Scheduling Orders and creating routings
- Provided aid to the shipping and receiving departments.
PRODUCTION COORDINATOR
VOSSLOH NORTH AMERICA
01.2015 - 06.2018
- Initiated and managed production orders
- Developed routings to optimize production flow
- Audited BOM structures prior to production release
- Developed a strategic plan with management to optimize output based on facility capacity.
Skills
- Data Analysis
- Problem-Solving
- Account Development
- Contract Negotiation
- Client Relationship Management
- General Management
- Multitasking Skills
- ERP Systems
- Microsoft Office
- Quickbooks
- Purchasing
- AR/AP
Timeline
Operations and Customer Manager
Ecore
10.2023 - Current
Account Manager
Rohrer Corporation
03.2023 - 09.2023
Office Lead
L.S. Starrett Webber
06.2018 - 03.2023
PRODUCTION COORDINATOR
VOSSLOH NORTH AMERICA
01.2015 - 06.2018
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