Pawinee Janyakham
Dallas,TX
Summary
Dynamic Spa Therapist/trainer with extensive experience at The Ritz-Carlton Company, The Four Seasons Hotel and well known medical facilities. Highly skilled in Swedish and deep tissue massage. Recognized for exceptional client consultation and relationship-building abilities, ensuring a personalized and relaxing experience. Committed to maintaining high standards of sanitation and equipment care, contributing to a serene spa environment. Delivery the tailored personalized care and experience to the clients and patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spa Therapist
The Ritz-Carlton Company
2024.12 - Current
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Massage Therapist
Four Seasons Hotel
2014.06 - 2015.06
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
- Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
- Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
- Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
- Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Collaborated with other healthcare professionals to develop treatment plans.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Education
High School Diploma - High School
Department of Education
Bangkok Thailand Skills
- Appointment scheduling
- Swedish massage
- Deep tissue massage
- Massage techniques
- Client consultation
- Physical strength
- Spa retail sales
- Spa equipment maintenance
- Thai massage
- Facial treatments
- Skin analysis
- Sports massage
- Waxing services
- Prenatal massage
- Cupping therapy
- Manual lymphatic drainage
- Reflexology
- Anatomy
- Hydrotherapy techniques
- Shiatsu massage
- Customer service
- Attention to detail
- Multitasking and organization
- Skincare product sales
- Verbal and written communication
- Sanitization
- Relaxation techniques
- Relationship building and management
- Customer consultation
- Sanitation maintenance
- Retail sales
- Excellent team player
- Infection control
- Scheduling
- Guest services expertise
- Client needs assessment
- Aseptic techniques
- Superior attention to detail
- Product sales
- Professional demeanor
- Sales expertise
- Sales background
- Consultations
- Client intakes
- Medical recordkeeping
- Consultative sales strategies
- Product promotions
- Supply management
Certification
Board of Nursing, Virginia State ; Massage Therapy License
Texas Department of licensing and Regulatory; Massage Therapy Licenses
Timeline
Spa Therapist
The Ritz-Carlton Company
2024.12 - Current
Massage Therapist
Four Seasons Hotel
2014.06 - 2015.06
High School Diploma - High School
Department of Education