Paxton Higgerson
Arlington
Summary
- Highly coachable and receptive to feedback.
- Offering solid foundation in IT principles and passion for technology, ready to learn and thrive in dynamic environment. Brings knowledge of internal Cambium systems as well as adaptability to new technology in a timely manner.
- Experienced with software development and small-scale project management.
Overview
3
3
years of professional experience
Work History
Tier 2 Technical Support Specialist
Cambium Assessment
01.2024 - Current
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Received inbound phone calls transferred from Tier 1 agents to research and resolve advanced technical issues.
- Delivered exceptional customer service while addressing user inquiries via phone and email.
- Managed and participated in focused UAT efforts to debug Cambium systems across 28 projects.
Information Systems Specialist
Aisin Electronics Illinois LLC
08.2022 - 01.2024
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards for deliverables.
- Diagnosed and executed resolution for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Developed and documented network policies, procedures and standards.
- Reduced time spent on manual tasks by utilizing PowerShell scripts.
Education
Bachelor of Arts - Computer Science
Hendrix College
Conway, AR08-2022
Skills
- White-glove technical support
- Proficient in handling multiple priorities simultaneously
- Adaptability and coachability
- Excellent verbal and written communication skills
- Commitment to professional standards
Timeline
Tier 2 Technical Support Specialist
Cambium Assessment
01.2024 - Current
Information Systems Specialist
Aisin Electronics Illinois LLC
08.2022 - 01.2024
Bachelor of Arts - Computer Science
Hendrix College
Programming Languages
- Python
- Java
- Haskell
- C#
- HTML
- CSS
- JavaScript
Similar Profiles
Taylor SimpsonTaylor Simpson
Staffing Contracts Administrator (Remote) at Cambium Assessment IncStaffing Contracts Administrator (Remote) at Cambium Assessment Inc
Luis JorgeLuis Jorge
Score Reporting Project Coordinator at Cambium Assessment Inc.Score Reporting Project Coordinator at Cambium Assessment Inc.
Thai-hoa NguyenThai-hoa Nguyen
System Support Analyst - Contractor at The Midtown Group/Cambium AssessmentSystem Support Analyst - Contractor at The Midtown Group/Cambium Assessment
CHASE BRANTLEYCHASE BRANTLEY
IWTA Intern at Lockheed Martin, AeronauticsIWTA Intern at Lockheed Martin, Aeronautics
Amy LarsonAmy Larson
District Manager at First Pitch TaxDistrict Manager at First Pitch Tax