Payal Kiyawat

Process improvement lead responsible for driving up customer service levels while also bringing down operational costs through creating program strategies, manual process improvements & multi-quarter projects for P&E execution, while managing stakeholders across all levels.

• Saved $4.8M in operational costs by reducing working time by 29% through process efficiencies
• Generated $3.2M in additional business by improving on-time delivery service levels from 93% to 96%
• Saved 350K in operations capacity by leading various automation programs at the company level
• Launched new company-wide performance metrics focused on eliminating waste in scheduling processes, driving up the zero-touch scheduling rate from 55% to 74% and saving $180K/year in operational costs
• Managed the project lifecycles from ideation to launch, overseeing product roadmap, feature prioritization, and development processes
• Provided coaching and mentorship to peers on effective program management; actively contributed to the hiring processes across the organization

Demand Planning, Program Manager

• Drove improvements to service levels and implemented sustainable solutions through automation and delivering new tools. (i) Improved customer order fulfillment by 11% (ii) Improved inventory visibility by 230% (iii) Reduced backorders by 25%
• Led cost-reduction projects such as re-designing of network inventory to reduce freight costs. Drove pareto analysis and statistical safety stock levels to improve turns and service levels from 85% to 98%
• Re-engineered catalog creation improving completeness from 65% to 94% and reducing process time by 87%
• Led team of analysts through supply chain and inventory planning and execution for both the launch of a new and shutdown of an existing distribution center

Integration Project Manager

• Led the process & systems integration for two acquisitions that added 4 new lines of business, 16,000 SKUs to existing 13,000 SKUs, 3 new distribution centers and nearly doubled the size of the company
• Managed stakeholders, schedules and resources; advised senior leaders on multiple functions of the integration
• Standardized integration templates, migrated data, created SOPs and conducted trainings across all functions

Supply Chain Business Analyst

• Modeled data for analysis, reports and dashboards using Power Query, SQL and PowerBI
• Led system improvements, user testing and change management, bridging user groups and developers

Determined production requirements, issued purchase orders, negotiated supplier deliveries and led continuous improvement projects.

Analyzed and integrated sourcing and contractual processes in Ariba; and standardized and integrated the RFP/RFI/RFQ templates.

Responsible for customer requirement gathering, developing project scope, process maps, business requirement docs for engineering; conducted trainings, user acceptance testing (UAT) and provided support post launch.