Summary
Overview
Work History
Education
Skills
Jobobjectives
Timeline
Generic

Payal Patel

Ormond Beach,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Payroll professional skilled at keeping payroll operations moving smoothly. Well-versed in handling records for as many as 50+ hourly and salaried workers. Skilled in compiling statistics, identifying issues and developing solutions.

Overview

17
17
years of professional experience

Work History

Collections Account Representative & Office Admin

United Water Restoration Group
02.2021 - Current
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Collaborated on collection and dispute resolution issues.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Coordinated with human resources department to handle payroll and personnel databases.

Mail Carrier Supervisor

United States Postal Service
01.2017 - 01.2019
  • Supervised and evaluated carrier activities, daily workload, and carrier assignments
  • Assigned auxiliary routes as needed for weekday operations as well as Amazon Sundays
  • Reviewed the distribution and dispatch of mail and mail handling activities
  • Provided assistance to window and phone customers and resolved complaints
  • Managed carrier activity effectively to ensure timely return after completion of mail delivery
  • Generated reports related to mail dispatch, mail volume, work hours, and carrier attendance.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reviewed time records for 50+ employees to verify accuracy of information.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Created new hire and termination documents for payroll.

City Carrier

United States Postal Service
01.2015 - 01.2017
  • Planned and cased mail in sequence of delivery for designated route.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Collaborated with fellow carriers to ensure consistent service quality across the city.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
  • Retrieved outgoing mail from mailboxes.
  • Collected money for postage due and cash on delivery fees.
  • Utilized GPS technology to navigate complex routes efficiently, reducing overall travel time and fuel consumption costs.
  • Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.

General Manager

Elite Hospitality
01.2014 - 01.2015
  • Managed front desk operations to include scheduling, hiring, purchasing, and training
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Balanced daily audits and provided reports to corporate office
  • Reconciled credit card payments and deposited cash payments to the bank
  • Resolved guest complaints efficiently to promote return hotel stays.
  • Recruited, hired, and trained initial personnel, working
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records for 30+ employees to verify accuracy of information.

Front Desk Manager

Kerrington Properties LLC
01.2008 - 01.2013
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Education

Bachelor of Science - Child Psychology And Textile Desigining

SMP College of Science
05.1998

Skills

  • Postal regulations
  • Time Management
  • Problem-Solving
  • Microsoft Office proficiency
  • Strong computer skills
  • Office Administration
  • Data Entry
  • Effective communication skills
  • Administration and management skills
  • Employee Computer Support

Jobobjectives

Payal Patel, Ormond Beach, FL, 386-589-0286, paaayell@gmail.com

Timeline

Collections Account Representative & Office Admin

United Water Restoration Group
02.2021 - Current

Mail Carrier Supervisor

United States Postal Service
01.2017 - 01.2019

City Carrier

United States Postal Service
01.2015 - 01.2017

General Manager

Elite Hospitality
01.2014 - 01.2015

Front Desk Manager

Kerrington Properties LLC
01.2008 - 01.2013

Bachelor of Science - Child Psychology And Textile Desigining

SMP College of Science

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Payal Patel