Payal Tyagi
East Hanover
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Admin Assistant
PC AGE Career Institute
05.2023 - Current
- As an Administrative Assistant, I worked in multiple departments, including Career Services, Admissions, Marketing, and Financial Aid, reporting directly to the President
- Skilled at answering calls and responding to emails, paper filing, Multi-tasking, and an excellent team player
- Developing relations with Employers and students to facilitate Employer Retention
- Constantly on the lookout for new job postings on multiple job sites - Indeed, Glassdoor, Linkedin, eFinancial careers
- Stepped up to fill in an urgent requirement in the Financial Aid department and undertook responsibilities such as completing FAFSA Applications, Reviewing ISIR, Rectifying C Codes, COD, SAIG, Award Packaging, and finalizing payment plans and contracts
- Have facilitated numerous leads in applying to FAFSA and subsequently in choosing the best financing options to help them start school
- Facilitated in the generation of $ 600,000 worth of revenue for the school
- Extensive Experience working on Zoho CRM while working in Admissions
- Was responsible for generating daily monitoring reports which were presented directly to the President
- Zoho CRM Trainer Resource for the organization, responsible for regular training of staff and creating automation as and when there's a requirement
- Solely responsible for the Leads Flow Management at the Institute
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Student Services Coordinator
Bright Horizon Institute
02.2023 - 05.2023
- Responsible for the onboarding and induction of all private Students at the institute
- The sole point of contact for all instructors who are based across the globe in multiple Time Zones
- Planning and Executing the Class Schedules
- Managing databases for all students and managing their Payment Schedules
- Screening and preparing candidates for interviews and Recruitment into the Organizations
- Day to Day coordination of the classes
- Successfully transitioned all classes to Google Workspace-based classrooms compliant with all State Requirements
Personal Banking Officer
HDFC Bank Limited
01.2010 - 04.2014
- Responsible for lead generation for a gamut of retail banking products (checking accounts, savings accounts, mutual funds, insurance)
- Sole point of contact for all customers mapped to the branch
- Matching client financial planning goals to the available financial products at bank and making suggestions for upselling
- Sourcing NTB( New to Bank) customers and planning strategies to retain them
Solutions Manager - Liabilities
ICICI Bank Limited
07.2006 - 09.2008
- Worked in ICICI Bank Ltd, India as a Solutions Manager - Liabilities
- Managed 3 branches efficiently handling liability products as Roaming Current Accounts, Local Current Accounts, and Elite Current Accounts
- Mobilized big and granular deposits and float for all branches
- Involved in coordinating third-party products as Life Insurance, General Insurance, Mutual Funds and Gold coins
Education
MBA - Marketing Management
BIT Mesra
India07-2006
Skills
- Check processing
- Mail handling
- Records retrieval
- Memo preparation
- Scheduling
- Research
Timeline
Admin Assistant
PC AGE Career Institute
05.2023 - Current
Student Services Coordinator
Bright Horizon Institute
02.2023 - 05.2023
Personal Banking Officer
HDFC Bank Limited
01.2010 - 04.2014
Solutions Manager - Liabilities
ICICI Bank Limited
07.2006 - 09.2008
MBA - Marketing Management
BIT Mesra
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