Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Payden Addis

Shawnee,United States

Summary

Detail-oriented Army veteran with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic innovator for modernizing workflows to increase efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Assistance Center Analyst

TEKSystems
02.2024 - Current
  • Monitor alerts within VMWare from on-prem and cloud hosted servers
  • Maintain and ensure SLAs are being met for customers
  • Create and route tickets across the globe for investigation and remediation
  • Create, update, and disable users in Active Directory and Entra ID (Azure AD)
  • Work with IaaS, SaaS, and PaaS customers while keeping configurations up to date and sites online
  • Migrate VMs to different hosts to ensure loads are balanced properly on servers.

Enterprise Service Desk Tier 1 Analyst

Marathon TS
10.2023 - 02.2024
  • Provided exceptional end-user support, addressing both hardware and software-related concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Performed root cause analysis on recurring incidents, implementing corrective actions to prevent future occurrences.
  • Improved customer satisfaction rates with timely and accurate problem-solving skills.
  • Managed approximately 30 incoming calls and emails and per day from customers

Fire Direction Control Specialist

Kansas Army National Guard
10.2018 - Current
  • Maintained secure and timely digital communications in multiple countries via radio and satellite during a combat deployment
  • Updated and troubleshot SIPR/NIPR networks
  • Scheduled and performed maintenance on systems while maintaining one hundred percent uptime
  • Performed as both a team lead and reported to multiple echelons of command to ensure proper flow of updated information in real time.
  • Maintained situational awareness during high-stress situations, enabling rapid decision-making under pressure.

Education

CYBERSECURITY CERTIFICATE -

KANSAS STATE UNIVERSITY
Manhattan, KS
09.2023

BACHELOR'S OF DIGITAL CINEMATOGRAPHY -

FULL SAIL UNIVERSITY
Winter Park, FL
11.2021

Skills

  • Active Directory and Entra ID
  • Azure
  • Cloud services (IaaS, PaaS, SaaS)
  • Disaster Recovery
  • DLP (Data Loss Prevention)
  • IDS (Intrusion Detection Systems)
  • Load Balancing
  • Network security systems
  • PowerShell scripting
  • Regulatory Compliance
  • Remote Monitoring
  • Report Preparation
  • Security architecture and technologies
  • SQL and Oracle
  • VMWare

Certification

  • CompTIA Security+
  • Active Secret Security Clearance

Timeline

Technical Assistance Center Analyst

TEKSystems
02.2024 - Current

Enterprise Service Desk Tier 1 Analyst

Marathon TS
10.2023 - 02.2024

Fire Direction Control Specialist

Kansas Army National Guard
10.2018 - Current

CYBERSECURITY CERTIFICATE -

KANSAS STATE UNIVERSITY

BACHELOR'S OF DIGITAL CINEMATOGRAPHY -

FULL SAIL UNIVERSITY

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Payden Addis