Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paygar Jenkins

Portland

Summary

Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.

Overview

2019
2019
years of professional experience

Work History

Night Manager

Power Plant
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.

Crew Member

Trader Joes
08.2008 - 08.2018
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Supported training of new crew members, leading to more efficient onboarding process.

  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate Of General Studies -

Portland Community College
Portland, OR

Theater Arts

BMCC
New York, NY

High School Diploma -

Catonsville High School
Catonsville, MD
06.1999

Skills

  • Customer service
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Team development
  • Microsoft PowerPoint
  • Store maintenance
  • Stock management

Timeline

Crew Member

Trader Joes
08.2008 - 08.2018

Night Manager

Power Plant

Associate Of General Studies -

Portland Community College

Theater Arts

BMCC

High School Diploma -

Catonsville High School
Paygar Jenkins