Payman Mohammed
Haymarket,Virginia
Summary
Results-oriented Service Specialist focused on delivering an exceptional experience to every client to drive business objectives. Dedicated to exceptional quality and looking for a goal-oriented position. Offering over 11 years of related experience and a driven nature.
Overview
21
21
years of professional experience
Work History
Relationship Banker
Bank of America
09.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales and Service Specialist
Bank of America
02.2011 - 07.2016
- Prospected and identified new business opportunities through networking, cold calling, and canvassing
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
IBC Bank
09.2006 - 05.2010
- Proactively educated customers on utilizing available access channels (ATM, Online and Telephone Banking)
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
- Drove business development through proactive networking and relationship-building strengths to acquire new business.
Customer Service Representative
Macy's
02.2003 - 04.2005
- Assisted with diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Associates of Business Administration -
University of Bagdad
01.1993
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
Languages
Arabic
Native or Bilingual
Timeline
Relationship Banker
Bank of America
09.2021 - Current
Sales and Service Specialist
Bank of America
02.2011 - 07.2016
Sales Associate
IBC Bank
09.2006 - 05.2010
Customer Service Representative
Macy's
02.2003 - 04.2005
Associates of Business Administration -
University of Bagdad
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