Payon Dills
Matthews
Summary
Accomplished Theatre Professional and Customer Service Representative committed to handling client needs with care and efficiency. Thorough and skilled team leader possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Fifth Third Bank
09.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Responded to customer calls and emails to answer questions about products and services.
Front of House Manager
Central Piedmont Community College
01.2014 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Stage Technician
Central Piedmont Community College
08.2013 - Current
- Maintained order backstage during events by overseeing prop placement and ensuring smooth scene transitions.
- Contributed to efficient load-ins and load-outs through careful organization of equipment transport and storage practices.
- Reduced setup time for performances by effectively coordinating with stage managers and directors on layout plans.
- Assisted in the successful execution of events by collaborating with performers on their specific requirements and needs.
- Troubleshot technical issues promptly during live shows, minimizing disruption to audience enjoyment.
Stage Manager
Central Piedmont Community College
04.2013 - Current
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
- Collaborated with directors and producers to achieve desired artistic vision for productions.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
Claims Coordinator
CCG IQ (Now Alpine Intel)
02.2021 - 06.2022
- Established strong relationships with key stakeholders, including clients, adjusters, attorneys, and medical providers, facilitating smooth communication throughout the claims process.
- Implemented new software tools that streamlined administrative tasks associated with managing multiple claim files simultaneously.
- Contributed to departmental meetings by sharing insights gained from daily work experiences which helped improve overall team performance.
- Improved claims processing efficiency by streamlining workflows and implementing organizational systems.
Education
Associate of Arts - Technical Theatre
Central Piedmont Community College
Charlotte, NC04.2019
Skills
Complaint Handling
Team Member Training
Work Prioritization
Escalation management
MS Office Applications
Problem-Solving
Multitasking and Organization
Relationship Management
Calm and Professional Under Pressure
Teamwork and Collaboration
Certification
- Certified Crowd Manager, Office of State Fire Marshal NC - June 2024
- Theatre Safety License, NFHS - June 2024
Timeline
Lead Customer Service Representative
Fifth Third Bank
09.2022 - Current
Claims Coordinator
CCG IQ (Now Alpine Intel)
02.2021 - 06.2022
Front of House Manager
Central Piedmont Community College
01.2014 - Current
Stage Technician
Central Piedmont Community College
08.2013 - Current
Stage Manager
Central Piedmont Community College
04.2013 - Current
Associate of Arts - Technical Theatre
Central Piedmont Community College
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