Payten Kemp
Hoover,AL
Summary
Reliable Worker who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Gardendale, AL
03.2021 - 03.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Provided customers with product details, coffee blends and preparation descriptions.
- Recommended pastries and sandwiches to pair with customers' beverages.
Barista
Smokey Row
Oskaloosa, IA
08.2022 - 07.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Provided customers with product details, coffee blends and preparation descriptions.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Wrapped, labeled and dated food items for sale.
- Checked brewing equipment for proper functionality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Server
Waffle House
Pinson , AL
08.2020 - 03.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05.2022
Skills
- Product Displays
- Safe Food Handling Practices
- Tea Expertise
- Coffee Expertise
- Credit Card Transactions
- Equipment Checks and Assessments
- Equipment and Store Cleaning
- Cleaning and Sanitizing
- Detail-Oriented
- Customer Retention
- Customer Service
- Active Listener
- Team Player
- Solid Problem Solver
- Team Leadership
- Speedy and Efficient
- Multitasking and Prioritization
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Creative Problem Solving
- Customer Data Confidentiality
- Understanding Customer Needs
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Customer Account Management
- 40 wpm Typing Speed
- Patient and Empathetic
- Schedule Management
- Employee Training
- Safety awareness
- Cash handling ability
Accomplishments
- Competed in Acting classes for three years
- Successfully produced a show
- Became a shift supervisor at Starbucks
Affiliations
- Volunteered at the Birmingham Alabama Zoo for two years
- Studied at Space academy for two years
- performed and worked in tech for 5+ different performances
- Director of Light and sound crew during High school for 3 years
Timeline
Barista
Smokey Row
08.2022 - 07.2023
Barista
Starbucks
03.2021 - 03.2024
Server
Waffle House
08.2020 - 03.2021
High School Diploma -
Pinson Valley High School
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