Summary
Skills
Work History
Education
CustomerServiceRepresentative

Payton Almaguer

Selma,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

  • Problem-solving
  • Complaint handling
  • Responsive to new challenges
  • Time management
  • Payment processing
  • Product knowledge
  • Appointment scheduling

Work History

Customer Service Representative

Premium Retail Services Inc
04.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Meet all promotional deadlines in a timely manner.
  • Inventory management
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Pet Bather

Lories Pet Palace
07.2022 - 01.2023
  • Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
  • Increased repeat business through exceptional customer service, attentiveness to pet needs, and clear communication with pet owners.
  • Contributed to team success by collaborating closely with colleagues on workload management, task delegation, and overall efficiency improvements.
  • Managed inventory control by monitoring stock levels, reordering supplies as needed, and maintaining accurate records of purchases.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Promoted positive customer experiences by addressing concerns promptly, offering solutions, or escalating issues when necessary.

Cashier

Grocery Outlet
08.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Education

Heartland Alternative High Sschool
Selma, CA

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