Payton-Azhlee Toscano
Dallas,TX
Summary
Born and raised in hospitality, with my parents in hotel management, I understand its dynamics well. While I've shifted to full-time work in Public Relations and Marketing, I'm now seeking part-time re-entry. Investing in bartending school to refresh skills, I'm committed to continuous professional development. Known for optimizing operations and matching individuals with roles, I'm driven by a proactive ethos, thriving on innovation in hospitality teams.
Overview
5
5
years of professional experience
Work History
Operations Manager
Komodo Dallas
03.2023 - 11.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Operations /Restaurant Bar Manager
Tropicale Restaurant
08.2020 - 03.2023
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Bartender (Seasonal)
Copa Night Club
06.2019 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender (Seasonal)
GloBull Night Club
01.2019 - 01.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bartending School Certificate - Bartending
ABC Bartending School
Dallas, TX06.2024
BBA - Hospitality
Glion Institute of Higher Education
Bulle, Switzerland02.2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
Timeline
Operations Manager
Komodo Dallas
03.2023 - 11.2023
Operations /Restaurant Bar Manager
Tropicale Restaurant
08.2020 - 03.2023
Bartender (Seasonal)
Copa Night Club
06.2019 - 08.2020
Bartender (Seasonal)
GloBull Night Club
01.2019 - 01.2020
Bartending School Certificate - Bartending
ABC Bartending School
BBA - Hospitality
Glion Institute of Higher Education
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