Payton Berres
Oviedo,FL
Summary
An enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Meg O' Malley's Restaurant And Irish Pub
09.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Charlie And Jakes BBQ
09.2019 - 09.2021
- Set a positive tone for entire dining experience as the first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
Hostess
Ocean 302 Bar And Grille
06.2019 - 09.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
Hostess/Food Runner
Dogs R' Us Grille
08.2018 - 06.2019
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including food running, and working the take-out window.
Education
Bachelor of Arts - Business Administration
University of Central Florida
Orlando, FL12.2025
Skills
- Dining Customer Service
- Menu Knowledge
- Fast-Paced
- Able to work under pressure
- Guest Satisfaction
- Effective customer upselling
- Service Prioritization
Timeline
Server
Meg O' Malley's Restaurant And Irish Pub
09.2021 - 08.2023
Server
Charlie And Jakes BBQ
09.2019 - 09.2021
Hostess
Ocean 302 Bar And Grille
06.2019 - 09.2019
Hostess/Food Runner
Dogs R' Us Grille
08.2018 - 06.2019
Bachelor of Arts - Business Administration
University of Central Florida
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